S.t.o.p. Restaurant Supply

What We Do
s.t.o.p. Restaurant Supply has paved a path into becoming the top provider of top-quality kitchen equipment and materials for many foodservice giants in the hospitality industry. Our primary mission is that we help chefs, GM’s, and owners run and grow their business successfully in the most efficient and profitable way. Always on top of our game and putting the best interests of our customers first, s.t.o.p. Restaurant Supply promises an efficient and convenient experience for everyone. You can rely on our team of highly skilled professionals to exceed customer expectations by adhering to trustworthy and industry-established business practice.
**What We Offer**:

- RRSP Plans
- Profit Sharing Program
- Comprehensive Flexible Benefits
- Paid Personal Days and Your Birthday
- Annual Health & Wellness Benefit.

Our office locations include Burlington, Kitchener and Sudbury.
**What it’s all about**:
You are an energetic and highly organized service professional with a passion for providing service excellence. You excel at customer service and can be counted on to support everyone around you. You approach what you do with high attention to detail and take care at every step. You thrive in a fast-paced environment and enjoy working in partnership with a diverse team of people to deliver the best possible service to our customers.
s.t.o.p. Restaurant Supply Ltd. is looking for a Project Account Manager that serves as the primary point of contact for a client throughout the lifecycle of their projects, ensuring their needs are met while maintaining profitability and efficiency. This role bridges the gap between the client and internal teams, managing relationships, budgets, timelines, and deliverables.
**What you’ll do**:
Client Relationship Management
- Serve as the primary liaison between clients and internal teams.
- Maintain strong client relationships to ensure satisfaction and encourage repeat business.
- Act as a trusted advisor, providing tailored solutions.
- Regularly update clients on project status, milestones, and risks.

Project Planning and Execution
- Collaborate with clients to define project scope and deliverables.
- Develop detailed project plans, timelines, and budgets.
- Oversee project execution to meet quality standards and deadlines.
- Address challenges proactively to ensure timely resolution.

Account Management
- Focus on building long-term client partnerships.
- Identify opportunities for upselling and cross-selling services.
- Ensure accurate invoicing and profitability for client accounts.

Collaboration with Internal Teams
- Coordinate with cross-functional teams to ensure successful project delivery.
- Provide clear direction to team members on client expectations.
- Monitor resource allocation for effective project staffing.

Reporting and Analytics
- Track project performance metrics, including budget adherence and client satisfaction.
- Prepare post-project reviews to present insights to clients and leadership.

**QUALIFICATIONS**:
Education and Experience
- Bachelor’s degree in Marketing, Project Management, or a related field.
- 3-5 years of account or project management experience preferred but not required.

Skills and Competencies
- Strong written and verbal communication skills.
- Excellent organizational and multitasking abilities.
- Proven project management skills with budget and financial acumen.
- Proficient in Microsoft Office, especially Excel, and familiar with SAP Business One.

Key Traits
- Results-driven and focused on exceptional client experiences.
- Adaptable and able to manage change effectively.
- Detail-oriented and capable of working under pressure.

Compensation and Benefits
- Competitive salary based on experience.
- Performance-based bonuses and a comprehensive benefits package, including profit sharing.

We are an equal opportunity employer providing competitive wages and benefits