Accounts Receivable Representative

**What we will offer you**:
**Culture**: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
**Opportunity**: A continuous focus on professional development with many opportunities for training & career growth.
**Health & Wellness**: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
**Competitive Compensation**: We offer a highly competitive salary package, ensuring that you hard work and dedication are recognized and rewarded accordingly.
**Flexibility**: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
**Technology**: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
**Safety Focused**: We care about you and have committed to a zero-harm workplace.
The Accounts Receivable Representative will ensure that the collection of payments from outstanding client account balances are collected and to achieve pre-determined collection targets. The role will manage a portfolio of customer accounts, ensuring they remain within established credit limits and credit terms and provide payment on a regular and timely basis. The Accounts Receivable Representative will be responsible for contacting customers within their portfolio to request and collect the payment of outstanding account balances to achieve pre-determined collection targets.
**What you'll do**:

- Effectively manage an assigned portfolio of customer accounts ensuring they remain within established credit limits and provide payment on a regular and timely basis.
- Contact customers to request payment of overdue accounts and manage financial exposure.
- Review the account hold report on a daily basis to determine which customers can get new orders based on the receivables and risk factors. To review the account validation and maintain updated information.
- Ensure that the privacy act is followed
- Resolve customer billing inquires related to Accounts Receivable questions and disputes by providing supporting invoices, delivery slips, etc. When necessary liaison with sale team, (these accounts are resolved in house), and/or the National Operations Center to resolve customer issues
- Reconcile customer accounts and payments (many crossing multiple bill to’s), cross reference and match payments to outstanding invoices and updated account information. (this needs to be moved to line two as it is a major part of the commercial analyst’s role)
- Follow up on promises to pay and final demands.
- Working closely with Market staff to prevent and manage bad debt exposure
- Work closely with other departments such as Payment Processing, delivery, service and often the CE and Care teams to ensure accuracy of billings
- Work with receivers, trustees during court ordered protection periods
- Responsible for determining the appropriate course of action to escalate call and to be able to make decisions on the spot.
- Service, Delivery or Pricing
- Provides support on all escalated calls as forwarded by Coordinator from the Service, Delivery or Pricing representatives

**What you bring**:

- Minimum grade 12 education.
- 1 year experience in a similar role.
- Basic understanding of accounting practices.
- Works collaborative as a positive contribution team member as well as independently.
- Strong customer service skills that are supported by strong oral communication skills.
- Strong, clear and persuasive communication skills, both oral and written.
- Strong organizational skills with the ability to multitask.
- Attention to detail required ensuring accuracy on all related information.
- Computer literate, specifically Microsoft Office’s Outlook and Excel is required.
- Previous experience with ADDs and/or accounting programs will be an asset.
- Fluency in French/English, both written and verbal, is an asset.

Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do.