Field Officer

**Section**: Solid Waste Support Services
**Division**: Environmental Services
**Department**: Growth and Infrastructure
**Initial Reporting Location**: Frobisher

**Job Status**: Permanent Position

**Affiliation**: Non union
**Hours of Work**: 70 hours bi-weekly
**Shift Work Required**: n/a
**Range of Pay**: Group 10 - $2,828.00 to $3,327.10 bi-weekly

**The start date will follow the selection process.**

This position is eligible to work remotely on a part-time basis.

**Main Function**: Responsible to the Manager of Solid Waste Support Services for the administration and supervision of field services within CGS in accordance with provincial regulations, by-laws, and policies of CGS Council, in support of quality customer service outcomes and the Business Plan for the Division.

**Characteristic Duties**: Under the general direction of the Manager of Solid Waste Support Services.

1. Investigate solid waste collection issues, damage claims or requests from the public and initiate action if necessary.
2. Liaise with the public and CGS staff regarding solid waste collection policies and programs. Identify customer needs, clarify information, research issues, and provide solutions and/or alternatives.
3. Conduct field inspections and observation audits ensuring compliance with approved solid waste collection policies and relevant legislation or regulations. Provide coaching/training to staff based on results of audits.
4. Report compliance breaches and issue warning/disciplinary notices to personnel or violation notices to contractors.
5. Gather evidence, follow chain of custody protocols and complete documentation.
6. Investigate violations of the Waste Management By-Law, gather evidence, interview witnesses and lay charges.
7. Issue orders to clean, direct contractors to coordinate roadside clean-ups and administer billing.
8. Conduct and/or coordinate environmental audits, customer surveys and investigations of unusual or problematic situations or conditions related to solid waste. Determine effects, provide recommends and implement solutions.
9. Participate in community relations programs to ensure good public relations with the public, other governmental agencies, and outside organizations.
10. Provide periodic field reports to various Divisional management staff as required.
11. Assist in the hiring, promoting, and disciplining of personnel.
12. Prepare and maintain various records, inventories, and databases.
13. Act as Management’s Representative at the Complaint Stage of Grievance Procedure.
14. Relieve management staff and the Waste Collection Foreperson as requested.
15. Respond to emergency after hours call outs for the Division.
16. Act as CGS representative and provide evidence regarding offences in court proceedings.
17. Develop and maintain a thorough working knowledge of CGS’s Safety Manual and the applicable Provincial Legislation listed therein.
18. Perform other related duties as required.

**Qualifications**

**Education and Training**:

- College Diploma in a related discipline from a recognized Community College with Canadian accreditation.
- Certification as a Municipal Law Enforcement Officer is an asset.
- Additional education initiatives to update and expand competencies.

**Experience**:

- Minimum of two (2) years of related experience in the Solid Waste/Environmental field.

**Knowledge Of**:

- Knowledge of recognized safety procedures.
- Knowledge of municipal solid waste operations, equipment, policies and legislation.
- Emergency management procedures.
- Law enforcement practices.
- Health and safety protocols, rules and regulations.
- Best practices within areas of responsibility.

**Abilities To**:

- Must be able to lift in excess of 55 lbs/25 kgs on an occasional basis.
- Demonstrate communication and human relations skills.
- Understand and meet the needs of customers.
- Set and achieve high standards for the Division.
- Work in a safety focused environment and ensure compliance with OSHA standards.
- Manage conflict; mediate disputes; assist in reaching consensus.

**Personal Suitability**:

- Mental and physical fitness to perform essential job functions.

**Language**:

- Excellent use of English; verbally and in writing.
- French verbal skills an asset.

**Other Requirements**:

- May require the use of a personal or CGS vehicle on CGS business. Must be physically capable of operating a vehicle safely, possess a valid driver’s license and have an acceptable driving record.

**Leadership Competencies**:
**Tactical Coordination and Direction
- Non Supervisory (I)**

For more information on leadership competencies, please see our Leadership Competency Dictionary.

**Competency**

**Competency Definition**

**Level**

**Level Definition**

**Shaping the Future**

Innovation

Take a creative approach to problems or issues, “think outside the box”, go beyond the conventional, and explore creative uses of resources.

3

Proposes innovative ideas

Judgment and D