Application Support Analyst

**Job Summary**

Software Developer for the Fraud IT team under Global Functions Technology.

**What is the opportunity?**

Global Functions Technology (GFT) is part of RBC’s Technology and Operations division. GFT’s impact is far-reaching as we collaborate with partners from across the company to deliver innovative and transformative IT solutions. Our clients represent Risk, Finance, HR, CAO, Audit, Legal, Compliance, Financial Crime, Capital Markets, Personal and Commercial Banking and Wealth Management. We also lead the development of digital tools and platforms to enhance collaboration.

This is an exciting opening for an Application Support Analyst in the dynamic Fraud IT team. Fraud IT is front line in protecting our clients and RBC from a wide range of fraudulent activity and has a direct impact on RBC's bottom line.

**What will you do?**
- Application Support Analyst_
- Maintains seamless technology support for clients when dealing across multiple RBC LOB and external vendors.
- Ensures that all requests raised by clients and users are handled timely and appropriately; and assists with Senior Management escalation where needed.
- Participates in projects representing the Application Support team.
- Assist with case resolution and escalations as required
- Work in an Agile team environment which is fast paced, fun and collaborative
- Working with different RBC internal teams for software support and bug fixes
- Stay current and competitive by keeping up to date with the latest platform capabilities, security, performance, and reusability
- Must have 3-4 years working technical experience

**What do you need to succeed?**

**Must-have**
- 3-4 years of experience including support for
- Operating Systems: 80% Windows; 20% Linux - shell scripting skills are required at intermediate level
- SQL Server database and SQL queries and tuning
- Must have scheduling tools (Autosys/Stonebranch/Airflow) experience
- Production trouble shooting skills and ITSM knowledge is must
- Knowledge of production controls and access management
- Must have good communication and troubleshooting skills
- Rotational after-hours & weekend support, and carrying a cell phone when on call

**Nice to Have**
- Interacting with ServiceNow on incidents, problems, service requests, change deployments
- Knowledge of Enterprise job schedulers
- DevOps process and deployments using UCD
- Flexibility for shift work
- 24X7 production support

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work/life balance options
- Opportunities to do challenging work
- Opportunities to take on progressively greater accountabilities

LI-Hybrid

LI-POST

TECHPJ

**Job Skills**

Decision Making, Enterprise Application Delivery, Information Technology (IT) Infrastructure, Interpersonal Relationships, IT Systems Integration, System Applications, Systems Software

**Additional Job Details**

**Address**:
410 GEORGIA ST W, FLOOR 3:VANCOUVER

**City**:
VANCOUVER

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
TECHNOLOGY AND OPERATIONS

**Job Type**:
Regular

**Pay Type**:
Salaried

**Posted Date**:
2025-02-25

**Application Deadline**:
2025-04-04

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

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