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Application Support Analyst

44 minutes ago

Vancouver, British Columbia, Canada Inspired HR Full time

Application Support Analyst (Intermediate)

Job Summary

We are seeking an Intermediate Application Support Analyst (1–4 years' experience) to support and enhance a cloud-based application platform built on PHP, , , microservices, web and mobile applications, Azure infrastructure, and legacy system integrations.

This role is initially troubleshooting-heavy and requires hands-on ability to read, write, and modify code. Over time, the role will grow into deeper development, integration, and automation responsibilities.

Key Responsibilities

  • Troubleshoot and resolve issues in production web, mobile, and backend applications
  • Perform root-cause analysis using logs, monitoring, and debugging tools
  • Read, understand, and modify existing PHP, MySQL, / TypeScript codebases
  • Support and maintain NestJS microservices and legacy adapters
  • Configure application behavior based on business requirements
  • Support and maintain REST API integrations and authentication flows (OAuth/SAML)
  • Assist with cloud operations on Microsoft Azure (monitoring, configuration, secrets)
  • Create and maintain technical documentation
  • Track and manage bugs, incidents, and enhancements using Jira
  • Collaborate with engineering and business teams to resolve issues and improve system

Note: This is a fully on-site role.

Requirements

Required Qualifications

  • 1–4 years of experience in application support, software development, or systems analysis
  • Strong troubleshooting and problem-solving skills
  • Experience reading and modifying production code
  • Experience with , JavaScript/TypeScript
  • Experience with REST APIs and relational databases (MySQL/PostgreSQL)
  • Familiarity with cloud-hosted applications (Azure preferred)
  • Experience using Jira or similar ticketing tools
  • Strong written and verbal communication skills

Technical Environment (Experience with Some of the Following)

  • Backend: , NestJS, Prisma
  • Frontend: React, (PWA), React Native
  • Databases: MySQL, legacy databases
  • Cloud: Microsoft Azure (App Gateway, Key Vault, Monitor, Storage)
  • Monitoring: Application Insights, Sentry
  • DevOps: Docker, GitHub

Nice-to-Have

  • Experience with microservices or legacy system integrations
  • Experience in regulated environments (healthcare, pharmacy, finance)
  • Exposure to automation or AI-assisted tools