Inside Sales Representative

**Job Title** - Purchasing & Wholesale Specialist

We are Canada’s largest dealer of precious metals for the retail market and are proudly Alberta-based. We believe in precious metals as a safe store of value and exist to make them accessible to everyone.

**Our Core Values**

**Customer Obsession**
- We will provide the very best customer experience_

**Growth**
- We value curiosity as a catalyst to growth, personally and professionally_

**Trust**
- Trust permeates every aspect of our business, our people, and the service we provide_

**Humility**
- We are confident, yet humble and believe in serving first_

Our inside sales team is high energy. We celebrate our wins and learn from our losses. Our client and peer relationships are best viewed from a culture of personal service. We always do right by our clients and co-workers first, in the knowledge that this will also be best for our company.

Position Overview

Purchasing (60%)

Wholesale (40%)

Essential Duties And Responsibilities
- Provide accurate buyback quotes to clients who are looking to sell back their precious metals. Follow all processed buyback orders to completion. Escalate any issues to management team for resolution.
- Respond to wholesale RFQ’s (requests for quotes), negotiate on prices and place orders. Follow all processed wholesale orders through to completion and notify clients/management of any delays, issues or concerns.
- Coordinate with different departments to ensure clients are satisfied; departments such as operations, finance & payment team, shipping team, management team, etc.
- Prospect for new wholesale customers by building a target list and calling potential clients
- Manage client information through our Customer Relationship Management (CRM) software.
- Always willing to share new ideas, point out areas of improvements, and work with team members & management team to build efficient business processes.
- Perform other duties as assigned.

**Preferred Skills**
- Ability to be patient and understanding when interacting with customers.
- Ability to collaborate efficiently with multiple departments.
- Time management skills and ability to prioritize tasks; much of the work is fast paced and involves quick response times.
- Ability to recognize and resolve issues independently and/or with assistance. Customer service focused.
- Tech-savvy - Able to learn 3-5 different software programs that are needed to fulfill job duties.
- Enjoys working in a team environment.

**Preferred Qualifications & Experience**
- College Diploma or Bachelor’s Degree in business preferred, or equivalent experience. Combination of education and experience is accepted.
- 2-3 years of previous experience working in a customer service or sales related role.
- Bilingual (strong English skills, conversational French skills) preferred, but not required.
- Demonstrated ability in following sales processes and overseeing sales transactions from start to finish.
- Demonstrated ability to work well with a team and coordinate between various departments.
- Proficient in Microsoft Office Applications (importantly Microsoft Word, Excel & PowerPoint)

**What we Offer**
- Competitive annual salary - starting at $50,000/year with an annual bonus based on performance.
- Paid Time Off - 2 weeks paid vacation plus 8 days of paid flex time.
- Full suite of benefits after 90 days.
- Opportunities for career growth and advancement.
- Relaxed and supportive working environment

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- sales: 2 years (preferred)
- Sales, Retail, & Customer Support Occupations: 2 years (preferred)

Work Location: In person