Manager, Regulation and Administration

**Job Information**

Job Requisition ID: 76055
Ministry: Service Alberta and Red Tape Reduction
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: November 7, 2025
Classification: Manager, Zone 2

**Salary**: $3,339.00 to $4,493.32 bi-weekly ($87,148 - $117,276/year)

Within the Consumer, Registry, and Strategic Services Division of Service Alberta and Red Tape Reduction, the Consumer Services Branch ensures that that the Minister's Mandate, Ministry strategic and business plan goals drive outcomes to ensure consumers are protected and a fair marketplace for businesses through effective legislative and regulatory frameworks.

**Role Responsibilities**:
**Are you ready to shape the future of consumer protection in Alberta?** Step into a leadership role where your decisions influence regulatory compliance, strengthen enforcement practices, and guide policy that protects Albertans

As the Manager, Regulation and Administration you will play a key role in administrative decision-making and administrative enforcement of the Consumer Protection Act; administration of business licensing, charitable registration, and security claims; coordination of legislative responsibilities for relevant Consumer Services delegated regulatory bodies; completion of a significant number of action requests for Minister, MLAs and Premier; and providing key advice and assistance to the ADM, DM and Minister on a variety of consumer protection issues under tight timelines.

Reporting to the Director, Consumer Programs, you will manage a diverse group of professional and administrative staff in the Regulation and Administration Unit.

**Your key areas of responsibility include**:

- Directing and managing the Regulation and Administration unit to address the needs of Consumer Services with respect to administrative enforcement, licensing, and registration.
- Providing oversight for Statute Administrators responsible for specific regulations and for the operations of the Business Licensing Unit.
- Maintaining effective working relationships with stakeholders (internal and external) towards achieving the departmental goals.
- Providing critical resources to the Branch including project management leadership and research. In addition, the position is responsible for ensuring services are provided within the framework of the Government of Alberta goals, general policies and principles, the Department Business Plan and the Branch Operational Plan.
- Promoting ongoing training and learning opportunities for staff to develop skills and abilities that are needed to perform their duties as well as personal development.

**What you will bring to this role**:

- **Strategic leadership and relationship building skills** - ability to lead diverse teams, foster collaboration across departments and stakeholders, and promote a positive, high-performing work environment.
- **Project and change management** - proven ability to lead operational planning, manage complex initiatives, and adapt to evolving regulatory and organizational needs.
- **Strong communication and conflict resolution skills** - skilled in clear, concise communication with varied audiences, and capable of negotiating, managing conflicts, and handling sensitive enforcement matters.
- **Analytical thinking and problem solving** - strong attention to detail and critical thinking to analyze complex issues, balance competing priorities, and develop effective, legally sound solutions.

Please

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:
**Creative Problem Solving** - You proactively monitor market trends and provide strategic advice to stakeholders. You identify practical and long-term solutions, whether legislative, regulatory, or operational, to address consumer risks and prevent future issues.

**Agility** - You adapt to shifting government and ministerial priorities while maintaining the integrity of administrative justice. You support consistent decision-making by statute administrators, even in dynamic environments.

**Drive for Results** - You lead operational processes tied to key deliverables like licensing, registration, and file resolution. You collaborate across teams, manage reporting to the Minister, and adjust workflows to meet evolving demands and performance expectations.

**Qualifications**:
University graduation in Public Policy, Public Administration, Business, or Law or in a related field, supplemented by four years progressively responsible experience in a diverse regulatory environment.

**The incumbent is also required to have**:

- Experience and thorough knowledge