Treatment Coordinator

Come and join our team today and deliver exceptional patient experiences.

Tremblay Orthodontics is looking for a passionate, energetic, Treatment Coordinator to join our well-established practices in Port Alberni, BC & Qualicum Beach, BC
We pride ourselves on our exceptional patient experience, our amazing team, and our state-of-the-art facilities. Our team is the secret to our success and as a Treatment Coordinator, you will play an important role in meeting potential patients and working with the orthodontist to present treatment and payment options to adults, teens, and children.
The position requires an outgoing personality, excellent communication skills, a team-oriented mindset, and an understanding of orthodontics.

**What you will benefit from**:

- A competitive hourly wage
- A total rewards package with an employee benefits program that includes extended health coverage, a health spending account, and an employee & family assistance program.
- No weekend work
- Being part of a collaborative and engaging team that prioritizes employee development.
- Partnering with and learning from an experienced network of professionals.
- We are part of the Corus Orthodontist family which is a growing orthodontic partnership network that provides an ideal balance of support and autonomy for orthodontic specialists at all stages of their careers. We are one of the fastest growing orthodontic partnerships with over 60 practices and 950 team members.

**What you will be doing - Responsibilities**:

- Welcome new patients with a friendly and enthusiastic approach.
- Review the patients, health and medical history and determine their goals for treatment.
- Assist in the Orthodontists examination, entering data and listening to the conversation between patient and doctor taking appropriate notes in the patient’s chart.
- Review the treatment plan with the patient and use the available tools to educate them on the available options. (Videos, power-point, pictures, etc.).
- Close the sale, by working with the patient and/or responsible party to design financial payment plans that work for them and help our patients attain the beautiful smile they’ve always wanted.
- Generate correspondence from initial consultation and recall examinations for the referring dentist.
- Follow up with patients who are ready to start treatment.
- Act as a liaison between the doctor and any other dental specialists or general practitioner.
- Complete monthly reports on key performance metrics.

**Who you are**:

- You are an outgoing, confident, individual, with a passion for patient care.
- Goal-driven, with an amazing work ethic, you are focused on helping the practice grow.
- A natural ability to develop relationships with patients, parents, and your team.
- You have a positive attitude with a strong desire to provide an excellent customer experience.
- Excellent interpersonal and communication skills; written and verbal, and ability to make patients feel comfortable and at ease.
- You are observant and a good listener.

**What you bring - qualifications**:

- 1+ years of Dental or Ortho office experience considered an asset.
- Previous experience working in professional sales considered an asset.
- Experience as a Treatment Coordinator is considered an asset.
- Good with computers, proficient in Microsoft Office Suite and the ability to learn new software quickly.
- Knowledge and experience with dental treatment plans and insurance requirements preferred.
- Certified Dental Assistant an asset.
- Knowledge and understanding of oral treatment plans and ability to educate patients.

**How to Apply**:
Tremblay Orthodontics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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