Medical Receptionist

**Job Title: Medical Receptionist**

**Reports to**:Operations Manager

**Effective Date**:January 2025

**Status**:Temporary, Part-Time (0.5 FTE)

**JOB SUMMARY**
Reporting to the Operations Manager, the Medical Receptionist provides centralized reception support to all of the South Georgian Bay Community Health Centre including its satellite offices ensuring efficient operation of the reception area, provides friendly customer service support to all clients and visitors, and promotes a positive image of the SGBCHC.

**Education**:

- Medical Office Administration Diploma from an accredited educational program

**Duties and Responsibilities**:

- Perform administrative, programmatic, corporate support functions as directed, which may include, but are not limited to:

- **Reception**:

- Provides reception services for the Health Centre and all its programs.
- Books appointments and communicates with clients and the general public responding to general enquiries, acquiring services for and providing information to the public and other agencies regarding services.
- Communicates with other agency service providers, contractors and suppliers.
- Answers all incoming telephone calls.
- Provides intake and registration of new clients and creates, maintains, files and retrieves client charts for providers.
- Provides word processing, photocopying, faxing and filing services for the staff.
- Manages internal and external referrals.
- Inputs encounter information for data collection purposes.
- Manages requests for information and insurance forms; distribution, tracking, invoicing and compilation
- Creates files and maintain efficient filing system
- Maintains program encounter software including developing templates and providing back-up
- Maintains stock of forms and supplies through inventory control and ordering
- Be knowledgeable about all aspects of the operation in order to direct callers and visitors appropriately
- Responsible to ensure that the building is appropriately opened and locked, including setting the security system and answering services
- **Programming**:

- Provides the Allied Health Team with administrative support
- Assists in development of materials for program promotions and communication campaigns
- Assists in the development of program materials/resources
- Coordinates and maintains program communications systems (health education displays, information boards, mailing lists, etc.)
- Maintains program database and statistical records, enters data, and prepares data reports as directed
- Assists in the coordination and organizing of community events as directed
- **Administration**:

- Assists in the coordination of meetings and scheduling of rooms for staff and community partners
- Assists with room set up as required
- Other administrative duties as required
- **Corporate**:

- Contributes to programs and services cycle of planning and evaluation, and participates in centre-wide planning, committees and staff meetings as appropriate
- Maintains and develops professional competence through appropriate continuing education methods;
- Safeguards client records, assures confidentiality of client information, and seeks to minimize risk risk according to PHIP and CHC policies
- Complies with all relevant South Georgian Bay Community Health Centres’ policies, procedures, and protocols
- Respects and values the diversity of communities and individuals

**Knowledge/Experience**:

- Knowledge of other community resources, treatment centres and organizations.
- Good understanding of the roles of other health care professionals and complementary therapies.
- Computer literacy including experience with an EMR.
- Experience working with the public

**Skills**:

- Sensitive to culture, race and gender the incumbent shall demonstrate:

- Strong interpersonal skills to work with diverse client groups with varying levels of comprehension, language capability, cultural sensitivity, empathy and compassion.
- Demonstrated ability to work effectively in an interdisciplinary team environment, as well as ability to take initiative, multi-task and work independently demonstrating a positive attitude.
- Demonstrates excellent customer service skills -- supporting the public in a mature, helpful and inclusive manner.
- Excellent decision-making, problem solving, and conflict management skills.
- Demonstrates strong communication skills in English, both written and verbal.
- Computer literacy.
- Ability to organize, prioritize and multitask efficiently.
- Ability to analyze and independently problem solve using a health equity lens.
- Ability to deal with demanding interpersonal situations and respond with good judgment, compassion and understanding fostering healthy relationships.
- Excellent organizational, time and stress management skills to complete the required tasks; a CHC is a busy environment that can be frequently noisy and interruptive.
- Ability to be flexible adapting quickly to the changing needs