Inside Sales

3 days ago

Edmonton, Canada Dick's Lumber Full time

Do you enjoy helping customers find everything they need for their building project? Do you have experience in construction or building supply sales? OR - do you have a strong customer service focus and want to learn our industry? If you have answered "yes" to any of these questions, we would love to hear from you Dick’s Lumber is looking for a detail oriented, sales driven and customer service oriented team players to join our team. **ACCOUNTABILITIES**: - Expedites all special order products throughout the system from when they are quoted and ordered to when they are delivered to the customer. - Maintains contact with customers as to the status of their orders and advises when they are completed. - Sources non stock custom products from various vendor product lines for the customer. - Supplies Inside, Outside and Counter Sales staff with accurate pricing on special order products as needed. - Established cash or financing options and provides assistance to customer account inquiries. - Processes all special order returns both with customers and vendors. - Establishes relationships with vendors for favorable pricing. - Ensures that the correct products were received from the vendor and that the paperwork is completed in a timely manner. - Ensures product is clearly tagged with Customer contact information. - Ensures that special order policies and procedures are adhered to, pertaining to payments, invoicing and billing. - Maintains weekly sales reports on all sales activities. - Performs other job-related duties as required including but not limited to purchasing and controlling inventory of certain stock items. **QUALIFICATIONS**: - Strong knowledge of lumber, building materials and hardware products. - Ability to assess customer requirements and make product recommendations. - Strong knowledge of customer service fundamentals is essential. - Professional, courteous and punctual with a focus on customer service. - Must have a positive attitude and be a team player. - Excellent time management and organizational skills with the ability to plan and prioritize the work of others. - Detail oriented with strong organizational skills. - Fluent in English (spoken and written) with excellent listening, communication and interpersonal skills to deal effectively with individuals within and outside the organization. - Ability to multi-task, prioritize and work efficiently with mínimal supervision. **WORKING CONDITIONS**: - Exposure to dust, dirt and extreme changes in temperature and weather when working outside. Busy, high volume environment **Job Types**: Full-time, Permanent **Benefits**: - Casual dress - Dental care - Disability insurance - Employee assistance program - Extended health care - Life insurance - On-site parking - Paid time off - RRSP match - Vision care Flexible Language Requirement: - French not required Schedule: - 8 hour shift - Monday to Friday - Overtime Supplemental pay types: - Overtime pay **Experience**: - Customer service: 1 year (required) - Inside sales: 1 year (required) Work Location: In person

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