Billing & Accounts Receivable Service Rep

**General Posting Information**

**POSITION**:

- Billing & Accounts Receivable Service Representative**DEPARTMENT**:

- Financial Services**CONDITIONS**:

- Full Time**HOURS**:

- Approximately 75.0 Bi-weekly Hours**SHIFTS**:

- Days
- 7.5 Hours per shift
-

**WAGE RANGE**:

- Scale Minimum Maximum
- NONU $23.47/hr $28.16/hr

**RESPONSIBILITIES**:
**Billing & Collections**
- Responsible for calculating and billing all applicable charges for various Hospital patient services (ALC charges, ambulance, etc.), reviewing and posting various patient reports daily, posting billing adjustments, preparing refund requests and documentation for approval, preparing bills and statements for mailing as appropriate, maintaining biller queue worklist through daily reviews and corrections based on quality assurance worklists, and preparing journal entries related to patient service billings as required for private insurance, self-pay, IFH, Release of Medical Records (ROM), ER, appliance, ambulance, and related billings.
- Responsible for tracking and reconciling various physician billings, updating and maintaining various Ministry of Health billing requirements, reconciling the patient account after payment, including processing reimbursements to doctors for qualifying professional services. Processing other payments received as necessary for patients qualifying for financial assistance.
- Responsible for investigating incomplete or inaccurate billing information, including liaising with Admissions and Bed Board of the Hospital to help ensure efficient billing and accurate patient records.
- Responsible for reviewing and collecting past due accounts on a regular basis to facilitate the collection of revenue, monitoring aged trial balances, and forwarding unpaid accounts to collections as per Financial Services policy.

**Account Queries**
- Responsible for handling all queries and disputes from patients, physicians and insurance agencies with regards to billing, rejections from insurance, and collections, as assigned.
- Responsible for handling all queries and disputes associated with client billing, providing requested documentation to clients, as assigned.
- Responsible for gathering pertinent information from patients and their families and updating patient accounts for billing purposes regarding OHIP/other province billing/WSIB and supplemental insurance plans and other required demographic information when this information was not available during admission.
- Responsible for liaising with internal and external stakeholders to clarify and resolve patient and client related issues.

**Cashier and Finance Service Kiosk Duties**
- On a regular rotational basis for one or two days a week, the Billing & Accounts Receivable Service Representative is responsible for performing various cashier and customer service with face to face interactions at the Finance Service Kiosk, located outside of the Financial Services department; in addition, the Billing & Accounts Receivable Service Representative will support the cashier function as required for breaks and other absences, outside of the regular rotation times.
- Responsible for managing billing, Hospital account status and payment queries from patients and their families, visitors, Hospital Admissions and other Hospital Staff that approach the Finance Service Kiosk for help and for managing any telephone call queries directed to the kiosk extension.
- Responsible for processing and receipting payments from patients and visitors made in person, on-line, via telephone and through mail.
- Responsible for recording payments from insurance companies, agencies and other clients billed by the Hospital.
- Responsible for processing payment for Hospital Identification Badge deposits and refunds, and Wellness Centre memberships.
- Responsible for preparing the daily deposit summary, scanning cheques and making manual deposit for Hospital bank account.
- Responsible for reconciling daily float and sales, balancing and reconciling all transactions, and other daily close procedures.
- Responsible for collecting the Finance’s morning rounds throughout the hospital on a daily basis.
- Responsible for maintaining cheque pick up log and distributing cheques designated for pick up.
- Responsible for processing and reconciling payments for Physiotherapy and Maternal Newborn and mailing receipts
- Responsible for assorting and distributing the mail, coding patient account payment, client payment and insurance payment.
- Responsible for reconciling and depositing parking money, recording and managing patient valuables.

**Administrative Support**
- Responsible for working with the Billing & Accounts Receivable Service Representatives on the team to effectively maintain the patient accounts filing system and archives.
- Assist BAR Team Leader on updating Terms of Admission, annual patient rates, website and other administration documents
- Provide efficient administrative support delivering a div