Operations Assistant

2 weeks ago

Edmonton, Canada Diversified Transportation Full time

**Operations Assistant**

Diversified Transportation is currently looking for an Operations Assistant based in Edmonton. Reporting to the Team Lead, the Operations Assistant provides day-to-day administrative support to the Operations Management Team and unionized Operators. This position is a full-time opportunity.

**Duties and Responsibilities**:

- Perform post-shift reconciliation ensuring schedules are accurate for payroll and billing purposes
- Record information related to passenger counts and dispatch sheets
- Prepare, organize and implement coach and site services bids throughout the year
- Provide internal and external clients with operational reporting, i.e. passenger counts, route timings, etc.
- Assist drivers with vacation scheduling, vacation pay banking, and payroll concerns
- Attend new driver graduations to assist with further orientation of new employees
- Maintain accurate and up to date records of unionized employees’ vacations, leaves, absences, bid work, and bus lists
- Liaise with other departments for accurate information related to training, scheduling, and time entry
- Assist Operations with any ad-hoc projects that may arise for internal and external reporting or analysis
- Communicate the importance of / participating in improving the Company’s KPI’s

**Qualifications and Experience**:

- Completion of a college program in Office or Business Administration and/or a minimum of 1 year of related work experience
- Minimum 1 year of customer service related work experience
- Strong proficiency in Microsoft Office, specifically Access and Excel at an intermediate level
- Team player with strong verbal and written communication skills
- High attention to detail and confidentiality and must be fully aware of the sensitivity of the position and act upon it accordingly
- Ability to multi-task in a multi-office/location organization and problem-solve while maintaining flexibility
- Ability to maintain composure and excellent customer service in a fast paced and deadline based environment

**Job Types**: Full-time, Permanent

**Salary**: Up to $55,000.00 per year

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift

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