Intensive Case Manager

**INTENSIVE CASE MANAGER**

**HOURS - **Shifts are Monday to Friday (9:00am to 5:00pm) with one late shift (11:00am to 7:00pm) per week on a set schedule. One Saturday day shift (9:00am to 5:00pm) once approximately every six weeks. Some flexibility in work hours may be required.

**Who We Are**

The work of Good Shepherd is based on a fundamental belief in providing hope and restoring dignity to the most vulnerable members of our community. Our services include emergency food transitional housing and education for homeless and street-involved youth; hospice palliative care; community mental health programs; and supportive housing programs. We are committed to integrating Harm Reduction practices into our programs and to prioritizing the rights, dignity, and choices of those who use substances. By integrating a Harm Reduction framework at Good Shepherd, we can decrease barriers to service and better support some of our community's most marginalized members.

This opportunity is with our Good Shepherd - **Reaching Home**

**How You Will Make an Impact**
- Provide trauma informed intensive case management to youth, women and families who are experiencing chronic homelessness
- Work with service users in the community to secure permanent housing and will provide ongoing case management supports for up to 24 months
- Partner with various agencies to leverage and coordinate assets and services available in the City of Hamilton to ensure that service users have their individualized housing and support needs met
- Work takes place in the office, overflow hotels, emergency shelters, and in the community
- Accompany service users to community appointments, apartment viewings, and will attend service users' homes for monthly home visits
- Must be willing and able to assist service users in a hands-on capacity
- Time management skills are necessary in a high energy, rapidly paced environment
- Ability to work independently and as part of an interdisciplinary team

**What You'll Bring to Our Team**
- Post-secondary education in Social Service or a related field is required
- Minimum 1-year related experience or equivalent combination of education, training and experience in Social Services or a related field
- Have strong knowledge of and experience working with a range of issues impacting youth, women, and families including homelessness, violence against women and children, poverty, mental illness and substance use
- Commitment to and experience working within a person-centered, trauma-informed, harm reduction and housing first framework
- Excellent interpersonal and conflict resolution skills, verbal and written communication, time management and organization, and ability to prioritize workload
- Ability to work cooperatively and collaboratively within an interdisciplinary team
- CPR certification or willingness to be certified is required
- Valid G license required
- Fluency in a 2nd language is an asset
- Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd

**What We Offer**
- Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
- Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
- Staff recognition programs along with access to self-care supports and EMPLOYEE /
- FAMILY ASSISTANCE PROGRAM (EAP)
- POSITIVE and ENCOURAGING atmosphere
- Make a difference and provide HOPE
- Extended benefits
- Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve._
- Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview._