FT Intensive Case Manager

HOURS hours per week. Shifts are Monday to Friday (9:00am to 5:00pm) with one late shift (11:00am to 7:00pm) per week on a set schedule. One Saturday day shift (9:00am to 5:00pm) once approximately every six weeks. Some flexibility in work hours may be required.

Who We Are

At Good Shepherd, we are committed to providing hope and enhancing dignity and self-determination for individuals and families. To learn more about Good Shepherd, visit our website at

This opportunity is with our Good Shepherd - Reaching Home

How You Will Make an Impact

The successful candidate will extend our mission to residential and non-residential clients through the provision of respectful and appropriate housing support services. This may include case management, crisis intervention and supportive counseling. The incumbent must be able to work independently in a challenging and rewarding values-based environment.

• Provide trauma informed intensive case management to youth, women and families who are experiencing chronic homelessness
• Work with service users in the community to secure permanent housing and will provide ongoing case management supports for up to 24 months
• Partner with various agencies to leverage and coordinate assets and services available in the City of Hamilton to ensure that service users have their individualized housing and support needs met
• Work takes place in the office, overflow hotels, emergency shelters, and in the community
• Accompany service users to community appointments, apartment viewings, and will attend service users' homes for monthly home visits
• Must be willing and able to assist service users in a hands-on capacity
• Time management skills are necessary in a high energy, rapidly paced environment
• Ability to work independently and as part of an interdisciplinary team
• To observe all Good Shepherd health and safety rules and work in compliance with the provisions of the Occupational Health and Safety Act and its regulations to minimize risk to clients, staff and others as well as to the property of the Good Shepherd Non-Profit Homes.

What You'll Bring to Our Team

• Post-secondary education in Social Service or a related field is required.
• Minimum 1-year related experience or equivalent combination of education, training and experience in Social Services or a related field
• Have strong knowledge of and experience working with a range of issues impacting youth, women, and families including homelessness, violence against women and children, poverty, mental illness and substance use
• Commitment to and experience working within a person-centered, trauma-informed, harm reduction and housing first framework
• Excellent interpersonal and conflict resolution skills, verbal and written communication, time management and organization, and ability to prioritize workload
• Ability to work cooperatively and collaboratively within an interdisciplinary team
• CPR certification or willingness to be certified is required
• Valid G license required
• Fluency in a 2nd language is an asset
• Committed to anti-racist/anti-oppressive practice and to the mission and values of Good Shepherd

What We Offer

• Be a part of a caring TEAM THAT SUPPORTS OUR LOCAL COMMUNITY
• Support for continuing EDUCATION AND PROFESSIONAL DEVELOPMENT
• Staff recognition programs along with access to self-care supports and EMPLOYEE /
• FAMILY ASSISTANCE PROGRAM (EAP)
• POSITIVE and ENCOURAGING atmosphere
• Make a difference and provide HOPE
• Extended Health Benefits

Join our team and be part of a group that values hard work, dedication, and the importance of maintaining a positive environment for everyone.

Good Shepherd, a ministry of the Hospitaller Order of St. John of God, is an equal opportunity employer operating within an anti-racist and anti-oppression framework. We strive to establish workplaces that reflect and are enhanced by the rich diversity of the community we serve.

Good Shepherd welcomes and encourages applications from all people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you need accommodations, please contact Human Resources at

Good Shepherd has a mandatory verification of COVID-19 vaccination policy. More information on the full policy requirements and accommodation allowances will be provided to those selected for an interview.