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Junior Administrator, It

3 weeks ago

North York, Canada Hana Bank Canada Full time

**About us**

Hana Bank Canada is a federally regulated Schedule II bank and is a subsidiary of Hana Financial Group, a leading global financial group headquartered in South Korea. As a leading provider of financial solutions for the Korean community in Canada, our mission of “Growing Together, Sharing Happiness” keeps us focused and grounded as we strive to fulfill our role as a “Solution Provider” for our growing customer base in a rapidly changing financial environment. With 7 branches and a strong global network across 24 countries, we combine international expertise with a deep understanding of local banking needs to provide trusted financial services. We are committed to advancing sustainable growth and fulfilling our social responsibilities.

**Overview**

We are currently searching for the **Junior Administrator, IT** to join our Business Operations department.

The Junior Administrator, IT provides first-level technical support to end users, assists with system and network administration, and ensures daily IT operations run smoothly. This role focuses on troubleshooting, workstation set-up, hardware and software installations, and providing timely service to staff and branches under the supervision of Senior IT staff.

**Key Responsibilities**:

- Serve as the primary point of contact for IT-related incidents and service requests, available via in-person, phone, or remote support.
- Install, configure, and maintain PCs, peripherals (e.g., printers, scanners, desktop accessories), and user software.
- Support network issues and escalate to senior staff members if required.
- Perform routine system monitoring and backups.
- Procure and maintain IT asset inventory and track software licenses.
- Capture and maintain incident resolution steps and prepare simple technical guides for users.
- Communicate with Parent Bank in South Korea for IT support requests.
- Perform data extraction when required, using SQL (Oracle, MySQL)
- Perform other related duties or special assignments as directed by the Manager.

**Qualifications**:

- Bachelor’s degree in Computer Science or related field.
- Knowledge of SQL, scripting, and fundamental programming concepts (MUST Have)
- Basic familiarity with programing languages and frameworks, such as C, Java, NTML, JSP, and Spring
- Strong problem-solving and customer service skills.
- Fluency in Korean and English (spoken and written).

At Hana Bank Canada, you’ll join a close-knit and diverse group of professionals in a collaborative, supportive environment. You will have the unique opportunity to gain exposure to the global market, make a real impact, and grow your career. With a focus on growth, happiness, and customer satisfaction, Hana Bank Canada is a company that truly values its employees.

**Hana Bank Canada is an Equal Opportunity Employer.**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off

**Language**:

- Korean (required)

Work Location: In person