Acting Support Services Associate

5 days ago

Mississauga, Canada PLASP Child Care Services Full time

**SUPPORT SERVICES ASSOCIATE - 18 Month Contract**

PLASP Child Care Services is a charitable organization operating on a not-for-profit basis, providing high quality early learning and child care, for children up to 12 years of age. PLASP operates programs in more than 240 schools providing before and after school care. PLASP also operates 38 full-day early learning and child care centres and six EarlyON locations for children from 0 - 6 years.

PLASP is committed to hiring, training, and fairly compensating staff. All Ontarians have the right to equal treatment with respect to employment without discrimination or harassment. We believe that everyone has worth and value, and that all staff are entitled to be respected, supported, and treated fairly by their co-workers and supervisors.

**THE POSITION INVOLVES**
- Understands and supports PLASP’s mission, philosophy and services in order to provide high quality support and respond to callers
- Assist current and/or potential PLASP parents with their profile with PLASP’s online registration system
- Provides support and guidance to program staff in the event of emergencies during program time
- Provides excellent customer service with internal and external stakeholders
- Supports Staff and Area Managers on P.A. Days in ways such as contacting bus companies and other supports where needed
- Resolves problems by clarifying the parent’s concern; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Supports parents, program staff and Area Managers regarding late pick ups
- Responds to inquiries from the community requesting information about PLASP Child Care Services
- Supports Area Managers and Programs staff during licensing visits
- Develops and maintains relationships with other departments and key stakeholders in order to share information and share resources
- Submits reports to internal and external stakeholders as required
- Represents PLASP at community events, as requested by the Manager Program Administration

**THE PREFERRED CANDIDATE WILL HAVE**
- Post-Secondary Education
- Familiarity with child care and community service organizations
- Excellent oral and written communications skills
- Excellent customer service skills
- 1 - 3 years’ experience in a related customer service position-call-based experience is an asset
- Working knowledge of Microsoft Office (Word, Outlook, Excel)

**PLASP OFFERS**
- A positive and supportive working environment
- Growth and learning opportunities
- A competitive compensation package
- An opportunity to make a difference in the lives of children
- A hybrid work model that embraces both on-site and remote work to support each team’s core priorities.

**HOW TO APPLY**

PLASP Child Care Services is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Human Resources will work with applicants requesting accommodation at any stage of the hiring process.

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