Supervisor

**The Basic Gist**:
We’re not your traditional Mexican place. We just happen to think that tacos are a dish best-served fun, with a side of liquor. Welcome to The Mule, where tacos, tequila & bourbon come to party.

We are London's favorite lunch spot, regular late-night haunt, and go-to destination for a great bite & drink. Our tacos range from classic Mexican to weird-and-wild-you’ve-gotta-try-this.

All of our food is 100% gluten-free and we offer a variety of fare that is sure to satisfy either the most dedicated carnivore or delight your vegetarian and/or vegan side.

**What’s An “Other Bird”?**

The Other Bird is a hospitality family that includes The Mule (_Hamilton, ON_), The Mule (_Cambridge, ON_), The Mule (_London, ON_), Hunter & Co (_London, ON_), Rapscallion (_Hamilton, ON_), Burro (_Burlington, ON_).

We are a young, growing and fun-loving company that believes in providing amazing culinary and service experiences.
- **What's The Role?**_

The FOH Supervisor works under the direction of The Mule's Management Team to ensure the daily success of The Mule's service & support teams. The FOH Supervisor is responsible for ensuring The Mule's FOH restaurant is always welcoming, competently staffed, and is providing exceptional service to the hungry & thirsty masses of London.
- **Key Responsibilities**_
- Ensure guests are given prompt, attentive and unobtrusive service at all times.
- Ensure proper front-of-house supervision at all times, and handle any and all complaints or issues that arise in a professional, helpful and friendly manner.
- Monitor day-to-day FOH staffing levels, and effectively adjust labour accordingly.
- Ensure that policies and procedures are followed at all times, including health & safety and steps of service.
- Liaise with the General Manager, as well as BOH Management, to ensure effective cooperation and communication at all times.
- Take a proactive role in encouraging teamwork, cooperation, productivity and a positive attitude within the working environment.
- Be able to access and understand all functions of Silverware, 7Shifts, MarketMan & Google G Suite.
- At the end of all shifts, assist in completing all necessary daily reports and approving all cash outs.
- Work as part of the FOH team in any position, including bartender, server or host, as needed.
- Attend meetings, including The Other Bird Managers Meetings, and The Mule Staff Meetings.
- Be familiar with the management staff of all Other Bird outlets; collaborate on staffing, events and overall communication.
- Other tasks as assigned by the General Manager or FOH Manager.

**Education & Experience Requirements**:

- 3+ years Front-of-House restaurant experience with consistent experience in both bartending and serving is required.
- Availability to work late nights, weekends, and holidays is required.
- Smart Serve certification is required.
- Front-of-House restaurant management experience is an asset.

**Skills & Abilities**:

- Having strong organizational skills and attention to detail is paramount.
- Excellent communication skills, both verbal and written.
- Must be able to delegate tasks effectively, and work in a fast paced environment with multiple interruptions.
- Must be able to work and lead effectively in a team environment.
- Most demonstrate honesty and integrity.
- Excellent interpersonal skills.
- Ability to manage conflict calmly and effectively.

Does this sound like you? If so, we would love to hear from you

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Company events
- Discounted or free food
- Paid time off

Schedule:

- Every Weekend
- Holidays
- Monday to Friday
- Weekends as needed

**Education**:

- Secondary School (preferred)

Work Location: In person