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Customer Service Coordinator

3 weeks ago

Nanaimo, Canada Executive Aviation Full time

If you’ve answered yes, then we would love to hear from you

This position would report to the Nanaimo Airport Operations Manager.

**What do we offer?**

Executive Aviation is proud to have very progressive wage ranges with lots of earning potential. The range of salary for this position is $21.20-26.70/hour. We offer comprehensive Health benefits for all part
- and full-time team members. We also have fantastic flight benefits with the airlines that we support. We want to see you grow and reach your goals The sky's the limit with Executive Aviation.

**Responsibilities**:

- Schedule Customer Service agents
- Check for updates from OCC and report to the proper airport authorities
- Review flight logs to ensure all billable items have been captured
- Track passenger counts for monthly airport submission and review with Station Manager
- Attend airport meetings with Station Manager
- Update IFIDS
- Meet with local Station Manager to discuss employees or operational challenges
- Complete daily ops logs in vortex
- Ensure all baggage deliveries have been completed
- Weekly passenger numbers to airport for the following week
- Ensuring international packages are prepared and stocked
- Complete the shift planning board
- Work positively with airline crew
- Ability to work outside in all types of weather
- Update Monthly information and tips board
- Ordering of airline specific stock
- Handling of lost and found items based on airline specific procedures
- Other duties as assigned

**Qualifications**:

- 2 years’ Counter Agent experience, with gradual increase in responsibilities is an asset
- A RAIC/ Security Clearance pass
- Strong customer service skills
- Great attention to detail
- Previous experience managing/ building a schedule would be an asset

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