Customer Services Librarian

**The Vancouver Island Regional Library (VIRL) currently has a Temporary Full-time opportunity for a dynamic and energetic Customer Services Librarian - Adult Services at our Nanaimo Harbourfront Branch**:
This is a temporary full-time opportunity providing 35 hours a week which may include days, evenings and weekends.

**This temporary position is scheduled to conclude on August 1, 2025.**

Current Schedule:
Tuesday: 9:00am-5:00pm
Wednesday: 12:15pm-8:15pm
Thursday: 9:00am-5:00pm
Friday: 9:15am-5:15pm
Saturday: 9:15am-5:15pm

The Customer Services Librarian I (CSL) - Adult Services is responsible for the coordinated delivery of library services specializing in adult services. Under the direction of the Library Manager, the CSL provides leadership and performs a variety of professional duties involved in the coordination, development, delivery and continuing evaluation of information and online services, customer training, readers’ advisory, programming and outreach to the local community.

**Under the direction of the Library Manager your representative duties will include the following areas of responsibility**:

- Instructs and advises customers in using the online catalogue, databases, and other electronic products.
- Develops and maintains assigned areas of the branch collection(s). Identifies collection development priorities and provides input to the Library Manager.
- Provides information services and readers’ advisory. Guides and assists customers in locating answers to their questions using a variety of print and non-print resources.
- Promotes staff commitment and a focus towards organizational goals and direction.
- Oversees the effective and efficient coordination of projects.
- Participates in cross-functional teams for the implementation of system wide initiatives.
- Working with Library Manager, liaises and partners with external organizations and groups to increase the use of library resources and services.
- Develops appropriate working relationships within all levels of VIRL.
- May supervise Circulation Supervisor(s), Community Support Technician(s), Library Assistant(s) and Page(s).
- Advises the Library Manager on trends and issues affecting branch library services and prepares recommendations. Maintains an awareness of current developments in the profession.
- Ensures the branch appearance, facility and equipment is maintained.
- Assists the Library Manager with the recruitment and performance management of the Circulation Supervisors, Library Assistants and Pages.
- Assists the Library Manager in budget development and financial procedures.
- Prepares periodic statistical reports as required.
- Responsible for ensuring compliance with the Occupational Health and Safety Act and Regulations, and the VIRL’S Health and Safety Policy and related procedures.
- Other related duties as required.

**Required Education**:

- Completion of an ALA graduate degree in librarianship and information studies.
- Appropriate course work may be required.
- Completion of workshops/seminars and/or demonstrated skills and knowledge in the areas of library services, facilitating, training, leadership, team building, customer service, communication, and conflict resolution.

**Knowledge, Skills and Abilities**:

- Demonstrated ability to establish and maintain effective staff and public relations.
- Proven ability to implement, inform, and work within developed policy and procedure.
- Proven ability to teach, facilitate, role model, mentor and act as a resource.
- Demonstrated ability to exercise initiative, tact, leadership and independent judgment.
- Demonstrated ability to organize, delegate and supervise, as well as work independently and in a team environment.
- Excellent oral and written communication skills.
- Excellent knowledge of information services technology.

**You should also know**:
You are required to have a valid BC Driver’s License and a reliable vehicle given that there will be travel to various VIRL Branches or potential VIRL Branch locations. You will also be required to satisfactorily complete a Criminal Record Check (Working with Children & Vulnerable Adults).

**Applications will be accepted until Thursday, March 6th, 2025 at 5:00pm.**

**Your cover letter should clearly identify how you have the knowledge, skills and experience to be successful in this position.**
- VIRL thanks all applicants for their interest in working with us however only those selected for an interview will be contacted directly._

**Job Type**: Fixed term contract
Contract length: 5 months

Pay: $36.40 per hour

Expected hours: 35 per week

**Benefits**:

- Employee assistance program

Application question(s):

- Are you at least 16 years old?
- Are you currently an employee of VIRL?
- Are you legally entitled to work in Canada?

Work Location: In person

Application deadline: 2025-03-06