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Banquet Manager

3 weeks ago

Vancouver, Canada Coast Hotels Full time

Your company, your values, your career
Coast Hotels is a dynamic and growing brand. Our culture is rooted in our values, leadership accountability, and the growth and development of our Ambassadors.
The Banquet Manager contributes to the overall success of the hotel by providing superior customer service and specialized services to the banquet and catering function ensuring alignment with Coast Hotels’ long-term strategy. The Banquet Manager will work to ensure continued growth and development of the banquet & catering team and to maximize operational efficiencies, customer service and profitability.

**Responsibilities**:Business & Operational Leadership**:

- Taking the banquet and catering department into the future, defining its direction, establishing goals, seeking opportunities for growth and improvements
- Creating and implementing a departmental plan and measurable objectives for the banquet & catering departments
- Establishing and communicating goals, targets and quality standards to team members
- Communicating and monitoring company policies, practices and the quality of work and provides feedback on the degree to which the operational standards are met
- Completing necessary supply ordering, conducting inventory counts as needed
- Maintaining health & safety standards and taking responsibility for the security of the property, ambassadors and guests

**People & Culture and Guest Leadership**:

- Managing and overseeing the work of others within the banquet and catering functions, including ongoing responsibilities such as delegating work flow, motivating and providing guidance to team members
- Ensuring team members deliver excellent guest service aligned with company policies and brand promises; removing barriers to delivering exceptional guest services
- Creating an environment that is motivating and engaging by being visible and accessible, providing open access for ambassadors to build rapport, discuss issues and resolve concerns
- Maintaining optimal staffing levels and completing weekly schedules
- Building a strong team through effective recruitment, communication and team practices
- Effectively manages performance and development of the team by providing regular positive and constructive feedback to support high performance
- Demonstrating a superior customer service attitude

**Skills/Knowledge/Experience**:

- Bachelor’s degree or Diploma in Hospitality or equivalent combination of education and experience
- 3-5 years management experience in the food & beverage industry
- Industry-specific certifications such as FOODSAFE and Serving It Right
- Hepatitis A vaccination is recommended
- Professional attitude and appearance
- Excellent communication, interpersonal, and customer service skills
- Cash handling experience an asset
- Ability to multi-task
- High attention to detail
- Ability to lead others
- Strong time management and organizational skills
- Strong knowledge of health and safety regulations
- Able to work as part of a team and independently
- Exemplifies Coast’s core values and enjoys working in a culture of accountability
- Able to work a flexible schedule, which includes evenings, weekends and holidays

Coast Hotels offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities & more
Coast Hotels is an Equal Opportunity Employer
Coast Hotels would like to thank all interested applicants
Only those selected for an interview will be contacted
NO PLACE LIKE COAST