Team Lead, Resource Centre

2 weeks ago

Calgary, Canada Women's Centre of Calgary Full time

**_This is a 6 month fixed-term contract with the possibility of extension._**

**POSITION OVERVIEW**
Unique in its structure, the Women’s Centre provides a safe drop-in space as well as formal
programming. As a key member of the programs and services team, the Team Lead oversees the
successful day-to-day operation of activities and programming at the Women’s Centre of Calgary. This
position provides support and guidance to team members involved with the resource centre area. The
Team Lead ensures that women accessing the Centre receive information, referrals, support, and crisis
response in a safe, trauma-informed, and welcoming environment.

**KEY DUTIES**
- Oversee the successful delivery of information, referrals, support, and crisis response to women accessing the Centre.
- Create Resource Centre team schedules to meet operational need.
- Implement best-practices to create a trauma-informed environment that fosters stabilization and resilience.
- Ensure Centre programming and engagement integrates culturally appropriate practices.
- Support team members in collecting evaluation and satisfaction data.
- Supervise, support, and coach direct reports.
- Role model ethical and professional behaviour in the workplace.
- Contribute to organizational reports.
- Create a positive work environment and encourage others to do the same.
- Champion psychological safety in the workplace.
- Participate in activities related to equity, diversity, and inclusion as well as Truth and Reconciliation.

**REQUIRED QUALIFICATIONS**
- Degree in social work or a related area.
- Registered with respective professional association.
- 5+ years of experience in a supervisory or management role.
- Strong command of the social issues facing women and girls.
- Excellent communication skills.
- Basic financial acumen.
- Ability to work effectively with people of diverse backgrounds.

**WORKING CONDITIONS**
The Women’s Centre is a storefront community center operating in an open environment. This role will require attendance and participation in off-site meetings and events in the community. This position requires some evening work.

**CONDITIONS OF EMPLOYMENT**
Criminal record and vulnerable sector check required.

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