Retail Store Supervisor

Who we are? **Big Box Outlet Store** has been a Canadian family-owned business since 1985. The core of our brand is to make everyday life more affordable, and we remain true to our roots. We are experts at finding brand name items through our reverse logistics and other purchasing channels, in order to sell quality products to customers at heavily discounted prices.

**Position Overview**

As a **Retail Store Supervisor**, your primary objective is to oversee the daily operations of a BBOS retail store during your shift, ensuring efficient team management, excellent customer service, and store’s profitability.

You will play an integral part as a member of the BBOS team and will get an opportunity to stretch your capabilities by getting involved in multiple activities and tasks. If you love to learn and grow your career, this is the place you are looking for.

**Why should you join our team?**
- Plenty of opportunity to learn and grow your career while developing your skills.
- Fun working environment and family-style workplace.
- We are a growing business and with aspirations to become a national brand.
- Extended Health & Dental benefit after completion certain period.
- Employee’s discount on in-store purchases.

**Why you will be a good fit for this role?**
- At least 2 years’ hands-on experience in the retail industry in the same role.
- Passionate about customer service and act as role model for your team.
- Has a proven track of meeting and exceeding the sales budget while controlling your expenses.
- Exceptional communication skills and can easily connect colleagues and customers.
- You can juggle tasks You’re an expert at mastering time, tasks, and priorities in a dynamic environment.
- Loves to work with the team to achieve common goals.
- Has experience in handling the point of sales.
- Professional certifications including First Aid are an asset.
- Able to handle heavy items and stand for long hours.

**Key responsibilities**:

- **Leading Customer Experience**
- Ensure that we provide exceptional customer service at your store.
- Handle any customer complaint or concern in a professional manner while earning customer trust.
- Ensure that you have the right customer service culture in your shift by continuously providing coaching for your team.
- Being available in the store to answer customers’ questions and help them to make the right buying decisions by suggesting the right products.
- **Leading your team**
- Manage team’s performance proactively and in accordance with company guidelines.
- Provide great training and coaching experience to your team.
- Lead by example on all store duties and offer coaching whenever needed to improve team performance.
- Train employees to put merchandise on the sales floor in a clean, safe, and appealing manner.
- Consistently ensure staff complete their tasks in a timely manner.
- Help, drive, motivate, and encourage retail sales staff to achieve sales targets.
- **Leading your business**
- Open and close the store on a regular basis in accordance with the company’s expectations.
- Take an active role in preventing theft and involve other team members when needed.
- Make sure that health and safety measures are met.
- Make sure pricing is correct and authorize any refund or return as per the company policy.
- Actively manage your controllable costs and ensure your store meets all budgetary requirements.
- Ensure promotions are accurate and in tune with company standards.
- Perform stocking, pricing, and merchandising activities as required.
- Process point of sale transactions as per business needs.
- Complete all assigned tasks by the Store Manager and share feedback for improvement.

Pay: $18.85-$19.85 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Store discount
- Vision care

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Retail management: 2 years (preferred)

Work Location: In person