Account Manager

**Company Overview**

For over 50 years, Evolution AV has been providing commercial audio-visual services and products to an array of clients across Canada. We work with a variety of different organizations to ensure their audio-visual needs are met and exceeded

We know that our people are what makes our business great. We make the following promises to our team:

- Safety is our #1 priority - we will always provide a robust safety program.
- A commitment to building an outstanding culture for our team.
- A strong belief in treating everyone that we encounter with a great deal of honesty and respect.
- A dedication to growing and improving our business, creating new opportunities for everyone.

What we are looking for in our team members:

- Someone who is highly ambitious and thrives in a learning environment.
- Someone who is organized, with exceptional attention to detail.
- Someone who is punctual.
- Someone who has excellent customer service and communication skills.
- Someone who has a strong sense of loyalty to their coworkers and company.
- Someone who is passionate about their particular area of expertise.

Someone who is aligned with our core values:

- Always be learning.
- Smile, and solve problems.
- Lead like an owner.
- Choose to make an impact.

If this is you, read further to see what this position entails

**Position Overview**

Account Managers are hired to produce year-over-year revenue growth. They carry the full accountability of nurturing new, existing, and past customer relations while contributing substantially to new customer acquisition. Account Managers are expected to find and convert qualified sales leads to closed sales.

This role will have a focus on selling to corporate and government customers.

Accountable - A task or objective that the individual has complete ownership of the results. If things are off track, the individual is expected to immediately take appropriate reasonable action to address any concerns, obstacles, or challenges that are preventing the objective from being reached.
- Revenue - Meeting or exceeding individual targeted revenue numbers.
- Gross Profit $ - Meeting or exceeding individual targeted gross profit contribution.
- Proposals submitted - Meet or exceed individual target for proposals submitted (weekly.)
- Building and maintaining an accurate CRM database - Logging customer contact and opportunities.
- New Customer Acquisition - Effectively prospecting clients in systematic and professional manor.
- Business Planning - Account Managers will produce a business plan and present to management outlining revenue, customer growth, and gross profit on an annual basis. Although the revenue plan does not change during the year, the Account Manager is expected to review with their Manager as needed to adjust strategy and maximize market opportunities.

Responsible - A task or objective where the individual will have shared ownership of the results. If there is a challenge, obstacle, or concern in this area the individual is expected to address with reasonable action or communicate to the appropriate team member or manager so that the obstacle can be addressed and corrected promptly.
- Regional Profitability - Identifying opportunities to solve problems and promote operations in creative and efficient ways.
- Regional Revenue - Driving business locally, identifying opportunities in the region that will contribute to year-over-year revenue growth and meeting or exceeding budgets.
- Customer Satisfaction
- Maintain high NPS scores, follow up and resolve any outstanding customer issues.

**Position Skills and Qualifications**
- Excellent verbal and written communication skills.
- Experienced with prospecting and territory management.
- Ability to build and maintain strong relationships.
- Minimum 2+ years of audio-visual industry experience is required.
- Must possess a valid driver’s license with access to a vehicle.
- Past sales experience would be considered a major asset.
- Post-secondary education would be considered an asset.

**Job Types**: Full-time, Permanent

Additional pay:

- Commission pay

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Audio Visual Industry: 3 years (required)

Work Location: In person