Helpdesk Support Analyst

We are looking for a **Helpdesk Support Analyst**for a **4-month contract position, with possible extensions** in **Okotoks, Alberta.** **Must be legally entitled to work in Canada.**

**Position is on-site location. 8 hours a day, 40 hours a week. This is NOT a remote role.**

**Role Description**

**Responsibilities**
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Diagnose and resolve technical hardware and software issues
- Triage, Log, track, and manage support tickets through a helpdesk ticketing system
- Utilize remote access tools to assist users with technical problems
- Install, modify, and repair computer software
- Image laptops and desktops, smartphones and tablets (IOS, Android) using predefined process
- Wiping and removing necessary drives from older hardware to be recycled
- Assist in hardware setup, replacement, repair and maintenance
- Setup, test and Deploy computers, laptops, smartphones and tablets to end users and associated peripherals (monitors, Keyboards, Mice, Headsets, webcams)
- Working with the Network and Cyber Security teams to ensure all systems and software are updated with the latest patches and updates
- Working with Network team to Diagnose and resolve network connectivity issues on various devices
- Document issues and their resolutions to be referenced by other team members in the future
- User Training: Provide guidance and training to users on computer systems at onboarding time and continuously on an as-needed basis
- Working with the Network and Cyber Security teams to ensure device compliance with security policies and procedures
- Assist users with password resets and access issues.
- Escalate complex issues to Network specialist or specialized departments
- Deliver excellent customer service and maintain a high level of user satisfaction.
- Utilize corporate Intune MDM to monitor and Manage endpoint devices such as laptops, desktops, smartphones (IOS, Android), tablets (IOS, Android)
- Creation of staff accounts in Org Active Directory using predefined process. Following defined process to offboard staff accounts
- Provide end user support for regular council and committee meetings. Be an individual to escalate issues that arise to Network team or AV contractor on an as needed basis
- ON Call: be able to take rotating on call to support business needs on an as needed basis
- Provide end user support, maintenance and troubleshooting on corporate printers.

**Required Skills and Experience**
- **3-5 years of experience as a helpdesk/ support analyst**:

- Ability to use computer and related software programs to accomplish assigned task
- Basic knowledge of circuit boards, processors, electronic equipment & computer hardware & software
- Effective written and verbal communication skills
- Problem-solving, analytical, interpersonal communication, organizational skills; able to plan and manage a schedule.

**InSync Systems Inc.** is a privately-owned boutique Canadian Resourcing and Consulting Services Company that works closely with a range of corporate clients across multiple industries to bring them solutions that effectively address their business needs.