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Application Support Analyst

2 weeks ago

North Vancouver, Canada Squamish Nation Full time

**PERMANENT FULL-TIME**POSITION IN NORTH VANCOUVER**

**CLOSES: Open Until Filled**
- ** Great opportunity to join the Squamish Nations community**:

- ** Take your career to new heights with a dynamic and progressive First Nations government**

**Who We Are**:
Squamish Nation consists of 23 villages and is comprised of descendants of the Coast Salish Aboriginal people who live in the present-day Greater Vancouver area, Gibson’s Landing, and Squamish River watershed. The Squamish Nation has occupied and governed the territory since beyond recorded history. The Squamish Nation's culture is rich and resilient. We continue to practice our customs and traditions, which are strongly interconnected with our traditional territory. Together with our lands, our customs and traditions are the foundations of who we are as Skwxwú7mesh.

As an organization, we provide support to the greater Squamish Nation Community through service. With 14 departments with individual areas of expertise, we ensure Community Members have access to necessary programs and services.

**About The Opportunity**:
Working as an integral part of the Nexwsp’áyaḵen ta Smets’álḵen Kw’áxwa7 Information Technology, reporting directly to the Information Systems Lead, the Application Support Analyst will be responsible for providing technical and functional support for the Nation’s systems. The role requires strong problem-solving skills, effective communication, and a commitment to delivering exceptional user support. The position requires an understanding of the Nation’s current ERP system, JD Edwards, as well as its future ERP, MS Dynamics Finance & Supply Chain Management (implementation in 2025), to work with various departments to understand their challenges and provide solutions. Incumbent works with different levels of staff, requiring ability to explain concepts and technical solutions to a non-technical audience.

**What You Bring**:

- Outstanding customer service skills and the ability to work professionally with end users of varying levels of computer competency.
- Strong analytical skills for troubleshooting, problem solving, and the ability to analyze, classify and document user requirements.
- Strong verbal and written communication skills for explaining system and business concepts/processes to end users and software developers.
- Capability to maintain composure in high-pressure situations.
- Resourceful and organized with excellent time management abilities.
- Capable of managing and prioritizing a high volume of user correspondence.
- Team-oriented with a positive, approachable attitude
- Experience using one or more ticketing systems.
- Experience providing end user software support or testing software.
- Fundamental understanding of ERP/CRM systems.
- Experience with JD Edwards’ EnterpriseOne ERP System and MS Dynamics Finance & Supply Chain Management.
- Exposure to cloud platforms or DevOps practices.
- Ability to write beginner to intermediate SQL queries, with a fundamental understanding of relational databases.
- SQL Server Database Administration.
- SSRS Report Development and Administration.
- Experience with Tableau.
- Experience with a cheque printing software and bank files.

**Salary**: $ 76,499 - $ 85,634 annually, plus a comprehensive benefits program

**Why Work With Us**:
As a dynamic community organization, we understand the importance of employing enthusiastic and talented people to work together. We know that our future strength and growth is very much dependent on our key resources - our people. With a variety of programs and services, we offer career paths that fit many areas of expertise, backgrounds, and interests. Along with competitive compensation and benefits, we offer excellent training and development opportunities within an environment that values diversity through the respect and appreciation of each person for their individual attributes.