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Manager of Health

3 weeks ago

Guelph, Canada Wyndham House Full time

**Reports to**: Program Director

**Position Type**: Full-Time

**Schedule**: 8:30am-4:30pm Monday-Friday, including occasional weekend & afternoon. Includes 1, 12pm-8pm shift. Participates in monthly backup rotation

**Compensation**: $70,000 - $80,000 including benefits

**What is Wyndham House?**

Wyndham House is an organization that provides young people 12 to 25 with a spectrum of support and services needed to overcome challenging times and difficult problems related to housing and homelessness. Wyndham House programs include two Permanent Supportive Housing Programs, an Emergency Shelter, a Housing Stability Outreach Team, an Integrated Youth Service Hub and a Care and Treatment Day Program. Wyndham House is a fast-paced and growing organization that works to prevent, reduce and end youth homelessness, as part of the Built for Zero change effort, which is working to end chronic homelessness in Canada. Wyndham House provides high-quality case management, housing and clinical supports to youth with a variety of needs and complexities.

**Job Overview**:
Reporting to the Program Director, the Manager of Health & Education will provide supervision to The Concurrent Specialized Youth Hub, Housing Team and clinical oversight to all Wyndham House programs and services. The Manager of Health & Education will support and practice the evidence-based service model developed by our agency, in addition to providing leadership in terms of support and advocacy for youth in our services. Responsibility for the daily operation and clinical supervision of Youth Workers located at the CSY-Hub, whose purpose is to meet the housing, treatment and recovery needs of youth aged 12-25 with a serious mental illness and substance abuse issues. The CSY-Hub is a low-barrier hub model that provides complex mental health and substance-related treatment to young people and creates a space accessible to youth and their clinical care providers.

**Job Responsibilities and Duties**:
Staff Supervision:

- Provide direct supervision and support with case management to 10-15 employees, including Clinicians, Housing Wokers, RPN and other clinical staff
- Co-supervise and support psychiatry and specialized clinical assessments
- Provide regular case consultation to the Housing Stability and Clinical Team
- Work collaboratively with internal staff and community partners to improve effectiveness and deliver high quality service to youth presenting with complexity
- Provide crisis intervention support and follow-up and Critical Incident Debriefing to staff as needed
- Responsible for professional program report requirements and record keeping for staff/resident interactions
- Annual performance appraisals of permanent, case management staff
- Identify staff training needs and participate in annual training schedule
- Program Oversight and Support_:

- Review and oversee the implementation of client treatment plans and support in Transitional Housing and New Way Classroom.
- Support New Way weekly with classroom, partnership and clinical decisions
- Manage and oversee the Concurrent Specialized Youth Hub Program
- Provide direct support to staff in managing challenging cases in all programs
- Conduct ongoing evaluation and reporting as required by various funders
- Responsible for intake, assessment and referral process of new residents
- Provide on-site leadership and presence in day-to-day operations, to include days, evenings and weekends
- Support Maintenance duties at all program sites
- Support with light scheduling duties of the 24/7 program schedule
- Community Collaboration_:

- Oversee clinical interventions for Bellevue and Suffolk programs, including individual and group DBT interventions, and ongoing interventions and case consultations with front-line staff
- Conduct community-level planning meetings and consult with community partners around collaborative case management strategies and shared interventions

**Job Competencies**:

- Advocating Causes
- Creative & Innovative Thinking
- Clinical Decision Making & Judgement (includes risk management)
- Ethics & Integrity
- Providing Consultation
- Coaching & Mentoring

**Agency Values**:

- Harm Reduction
- Compassion
- Creative Persistence
- Housing First Philosophy

**Skills and Qualifications**:

- A Master of Social Work (MSW) or related degree/experience such as, Registered Psychotherapist, Registered Psychiatric Nurse or other Equivalent training/experience
- 3 years' experience working with vulnerable population in a community setting is an asset. Experience working with at-risk youth is preferred
- 3 years’ experience providing clinical support and direction to employees and at-risk populations
- A minimum of 2 years' experience in non-profit or government-based program management, administration and employee supervision
- Clinical case management experience
- Academic knowledge of the Mental Health Act, Youth Criminal Justice Act, Ontario Works, Ontario Disability Suppor