Technical Inside Sales Representative

2 days ago

Hamilton, Canada Concepts (GTA) Inc. Full time

**Technical Inside Sales Representative**

**Who we are**

This company is a successful manufacturing company in Hamilton that has been supplying high-quality brushes since 1933. They are proud to produce long-lasting products and quality services that our customers can rely on and depend upon. This company is in a major phase of growth and has acquired a new US division which has been set up in a new location in Hamilton.

Under the general direction of the President and GM, the Technical Inside Salesperson will work in the Hamilton office and take a leadership role in New Product Introduction, and development. You will be given guidance and resources to deliver but project management and design will be up to you. For a period of 6 months, the role will also involve customer service and order entry to get to know the company and the customers.

**Responsibilities Include**:

- Technical Sales - new product project ownership - Understand capabilities, own it like a project, work with engineering lead in tactical, manage the deadlines
- Coordinate product development processes and engineering changes by working collaboratively with professional colleagues both externally and internally. Maintenance of records is essential
- Work in support of a set of assigned Sales Representatives, Administration, Technical Lead, and GM
- Develop and maintain customer and vendor relationships through positive and effective communication by providing needed information, and action and resolving questions and concerns promptly
- Input customer orders into the Global Shop system; maintain and update inventory items and pricing, processing, and management of customer product returns (RMA’s) if they occur
- Tracking and helping expedite deliveries as required
- Handle incoming customer inquiries in a professional and expedient fashion
- Perform frequent “cold calls” to generate new business
- Develop business with existing clients

**Requirements Include**:

- A passion for creating new products to meet customer needs, with an interest in experimenting with 3D printing and attempting new manufacturing processes with the engineering team
- Engineering degree/certificate and related working experience in customer service is a key asset
- Direct sales/service experience is required in the Industrial and Manufacturing sectors, preferably in a relevant Production industry
- General knowledge of “Lean Manufacturing” will be necessary
- Knowledge and experience in order fulfillment and inventory management tasks including order entry, purchasing, providing sales quotes, stock replenishments, and sales/inventory report analysis
- Drive, Ambition, and Competitiveness with a desire to advance within the growing Manufacturing sector

**Compensation includes**:

- $45000 - $50000 / year
- Plus commission based on sales targets met

Manufacturing as an industry can be high pressure and things can change quickly, if you are mechanically inclined, have good resolve, and can maintain multiple priorities, this is a great opportunity for you. We look forward to hearing from you

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