Assistant SPA Manager

**Responsibilities**:

- Reporting to the Spa Manager.
- Support the Spa Manager in the daily operation of the spa and fitness facility and responsible in the absence of Spa Manager.
- Perform spa and fitness facility rounds to ensure employee, resident, and guest safety.
- Assist with retail product research, product selection and purchasing, product display.
- Assist with monitoring and record keeping of store sales, cost payroll and profits.
- Assist with maintaining supply inventories and purchasing control on a monthly basis.
- Maintain cleanliness of spa and related areas and equipment.
- Coordinate special services for groups including group gifting programs, group amenities, group turndown gifts, letters, and invitations, creating special spa services for specific groups and spa contract addendum negotiation.
- Strive to maximize the financial performance of the department.
- Research, identify and recommend new products and product enhancements to remain competitive in the market.
- Maintain a positive, attentive and relaxed atmosphere to enhance and exceed the guest experience and expectations.
- Empower colleagues to provide exceptional guest service.
- Assist with utilizing and reviewing all guest feedback obtained from varying avenues to identify areas of improvement.
- Assist the Spa Manager in ensuring all spa employees are adhering to the Forbes Standards.
- Ensure all operations are in full compliance with local health and safety codes.
- Apply, observe and enact workplace safety standards.
- Maintain open and collaborative relationships with all spa employees and across other departments within the hotel.
- Assist in supervise the spa employees and work as a mediator on any staff-related issues.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs.
- Fulfill all client services in a professional customer service and make sure all staff employees are doing the same; participate in and promote marketing activities. Communicate regularly and efficiently with spa manager on all operational aspects.
- Check in/out guests for appointments, complete spa orientation upon arrival and collect payment upon departure.
- Schedule services for individuals and large groups using the spa reservations software system.
- Call both guests and service providers to confirm scheduled services. Answer questions about available services, promote and sell spa services and/or products.
- Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager.
- Notify Engineering of maintenance/repair needs and report accidents, injuries, and unsafe work conditions to manager.
- Encourage colleagues’ feedback by utilizing an “open door” policy.
- Follow all company policies and procedures; ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Undertake other ad hoc related responsibilities, as required.

**Qualifications**:

- Hotel Management Degree or Industry related Certificate, a strong asset
- 2-3 years’ experience in a similar capacity
- Familiarity with operating, booking and software systems
- Excellent administrative, interpersonal, organizational, written and verbal communication skills
- First Aid and CPR a strong asset
- Must be available to work evenings, weekends and holidays
- Must be eligible to work in Canada
- Our people are what makes us different. At The Hazelton Hotel, we are committed to workplace diversity and inclusion within our organization, therefore, we encourage all qualified persons from all backgrounds to apply. Accommodations are available, upon request, to all applicants with disabilities throughout our hiring process. _

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)