Guest Service Agent

2 days ago

Ramara, Canada Days Inn Orillia Full time

**Responsibilities**:

- Provides excellent guest service to all guests
- Greets, checks in, and settles all guest accounts
- Helps guests with any inquiries, and provides assistance where necessary in a professional manner
- Answers all incoming phone calls and takes reservations
- Accurately follows cash handling procedures
- Adheres to all department and Company's policies and procedures
- Resolves customer issues, complaints and problems in a quick and efficient manner to maintain a high level customer satisfaction and quality service
- Accurately follows cash handling procedures
- Ensures guests' security by the proper handling of guest room keys and personal information
- Uses suggestive selling techniques to sell room nights, hotel loyalty program, and to increase occupancy and revenue opportunities
- At least one year Hotel Front Office/Night Audit experience is an asset for this position
- Experience with the Synxis PMS is a definite asset
- High School or University/College Diploma is preferred
- Commitment to customer satisfaction
- Passion for customer service, enthusiastic, detail oriented, computer literate, fast learner
- Excellent communications skills
- Works well under pressure in a changing environment
- Fluency in English, written and verbal; a second language is an asset
- Ability to work with mínimal supervision
- Able to stand for an 8 hour shift
- Flexibility in shifts: mornings, evenings, weekends, statutory holidays
- Valid work permit and/or SIN is required

While we thank all applicants for their interest, only those selected for an
interview will be contacted.

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 20-35 per week

**Salary**: From $16.30 per hour

**Benefits**:

- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Enhanced cleaning of touchpoints, physical distancing where possible have been implemented.

Work Location: In person

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