Data Centre Specialist

Data Centre Specialist

GAME ON - OLG needs you

We’ve said GAME ON, and we mean it - OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based casino channels. In our fiscal 2019-20 year alone, OLG delivered over $2.3 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.

We are ready to take this game to the next level and need a passionate Data Centre Specialist to Monitors and maintains the daily operations and maintenance of the facilities, including the physical data centre infrastructure, system run books, systems workflow, and data centre infrastructure. Supports access control to provide stability and minimize disruptions to the organization. Employee works a shift rotation.

YOUR ROLE IN THE GAME

Reporting to the Manager Incident Management, you will be empowered to:
- Executes the day-to-day operational delivery of the NOC activities with respect to system run books, data backup, SAN support and maintenance, file server configuration support and maintenance, database administration & support, management and maintenance of the data centre security infrastructure to ensure business continuity.- Delivers activities pertaining to the full data centre operations lifecycle including overall planning, monitoring, evaluation, deployment and operations within the data centre to ensure consistent practices are being executed.- Supports system workflow interactions and communication interfaces along with ensuring process documentation and process adherence for the data centre, including meeting or exceeding measurable objectives based on the pre-defined service level agreements (SLAs).- Supports the development of a formalized business continuity and disaster recovery strategy/planning including defining the mitigation process, technology and people design.- Supports the ongoing testing of disaster recovery plans to ensure adequate recovery time as per the pre-defined SLAs to ensure timely resolution.- Supports the evaluation of opportunities to leverage cloud-based technologies in data centre management and practices.- Identifies possible improvement opportunities for Data Centre services in order to improve efficiency metrics- Assists in root cause analysis, solution research and development for new and unknown issues in order to resolve issues in order to continue to protect against data loss.- Assists in ongoing review of NOC monitoring tools and activities to ensure the changing priorities of the business are actively monitored and issues actioned quickly.- Classifies and elevates incidents as per OLG Service Classification requirements, including escalating incidents to the appropriate groups (as required) in a timely manner to improve time to resolution- Implements defined SOPs based on issues experienced to speed up recovery efforts.- Assists in the resolution of major incidents to ensure timely turnaround and resolution.

WHAT YOU NEED TO PLAY
- Work Experience:_ Minimum of three (3) years’ experience in progressively advancing roles within Technology or related function | Minimum of one (1) years’ experience in Service Desk Support | Proficient in eight (8) of the above primary knowledge competency areas as listed above | Providing Subject Matter Expertise and/or guidance to the team
- Education: _Post-secondary degree, preferably in information systems, business administration and/or project management discipline, or an equivalent combination of education, training and experience
- Critical Skills:_ Technical Troubleshooting | Data Backup and Migration | Computer Operations | Data Centre Administration | Production Control | Enterprise Automation Scheduling | Data Centre Facilities Management | System and Console operations | Technology Systems Management | Records Management and Archiving
- Negotiation and Influence_: ability to negotiate and influence effectively while being open to perspectives and maintaining strong relationships
- Strategic Thinker_: strong strategic and critical thinker with ability to delve into unique challenges and find creative solutions
- Collaboration & Fun_: inclusive and collaborative work style while creating fun and excitement in our work
- Integrity and Trust_: do what's right and operate with transparency and openness

PERKS OF JOINING OUR TEAM- Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario- Flexible Work Environment: to help balance both work and life- You Matter: family friendly work practices and hybrid work- Freedom to Innovate: supports new and better ways to be successful- Be your Authentic Self: environment that values diversity as a source of strength- Learning Galore: 24-7 access to robust online lea