Training Consultant

2 days ago

Edmonton, Canada Caterpillar Full time

**Career Area**:
Product Support

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

**Why you want the job and why it’s awesome**

As a Training Consultant within Resource Industries, you will lead the development and delivery of MineStar service training programs for dealers and customer-facing employees to maintain and improve their job skills. You will also consult business units and dealers on training needs.

**What you will do**:

- Provide expertise in developing and delivering training modules, courses, and programs, ensuring that courses and materials are relevant to the organization's customer service processes.
- Review and maintain training materials to ensure organizational policies and procedures compliance.
- Consult business partners on training requirements.
- Participate in quality assessment and improvement processes.
- Foster strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement.
- Advise others on creating customer-focused environments in various scenarios.
- Anticipate customer needs, focusing efforts to meet needs and exceed customer expectations proactively.
- Measure and observe customer satisfaction levels to ascertain and implement service improvement alternatives.

**What Skills you will have**:
**Training Operations**: Knowledge of **training processes** and **procedures**; ability to implement training-related tasks and programs to ensure smooth daily and strategic training operations.

**Technology Installation**: Knowledge of on-board mining technology products including; hardware and software installation and configuration, positioning system measure-up and calibration, system troubleshooting.

**Customer Focus**: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and the ability to leverage that information in creating customized customer solutions.

**Service Excellence**: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

**Decision Making and Critical Thinking**: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

**Effective Communications**: Superior communication skills - both written and verbal.

**Relationship Management**: Superior relationship-building skills and the ability to execute through a team of Caterpillar, Dealer, and Customer personnel.

MineStar Terrain experience.

Mining operations or Engineering experience.

**Additional information**:
This position requires 30 - 50% global travel. Travel may require working on remote mine sites.

Domestic relocation is available.

Sponsorship is not available.

**Posting Dates**:
June 5, 2025 - June 18, 2025
Caterpillar is an Equal Opportunity Employer.

Not ready to apply? Join our Talent Community.

  • Training and Development Consultant

    7 days ago

    Edmonton, Canada Unipac Packaging Products ltd Full time

    Durée de l'emploi: Permanent - Langue de travail: Anglais - Heures de travail: 30 to 35 hours per week - Education: - Expérience: - **Education**: - Bachelor's degree - ** Tasks**: - Administer staff consultation and grievance procedures - Coordinate the activities of the HR department in order to ensure they meet the organization's goals - Motivate...

  • Commission Sales Associate

    7 days ago

    Edmonton, Canada 51 Immigration Consultant Full time

    **Responsibilities** As a Sales Representative, you will be responsible for proactively marketing 51 Immigration Consultant. You will be responsible for creating your own leads through cold contacting and generating your own referrals. You will do this by spending 90% of your time cold contacting potential prospects at their business. While at their...

  • Training and Development Manager

    2 weeks ago

    Edmonton, Canada Civeo Full time

    The Training and Development Manager, under the direction of the (VP), is primarily responsible for overseeing all training and development activities at Civeo Canada Limited Partnership and subsidies. The Manager is responsible for developing, updating, planning, and implementing training and development programs. Other responsibilities will include:...

  • Sales Representative, Will Train

    2 weeks ago

    Edmonton, Canada Sealand Quality Foods Full time

    About Us We are proud to be a 100% Canadian owned and operated leader in the food service industry, specializing in the personal delivery of individually vacuum packed, flash-frozen foods. Renowned as the #1 company across Canada for our service, we're on an exciting path of growth and expansion in the greater **Edmonton **area. Our commitment to...

  • Payroll Consultant

    1 week ago

    Edmonton, Canada Impact HR Full time

    Get AI-powered advice on this job and more exclusive features. Join Our Team! If you are interested in a career in HR Consulting, Impact HR is a great place to grow. You'll work with great clients and collaborate with a team of motivated HR professionals! We support our clients through project-based HR Consulting, Fractional HR, Recruitment, Investigations,...

  • Consultant

    2 days ago

    Edmonton, Canada Covenant Health Alberta Full time

    Reporting to the Manager, Patient & Resident Experience, the Patient & Resident Engagement Consultant plays a pivotal role in advancing person-centred care across Covenant Health. This position provides strategic consultation and operational support to integrate patient, resident, and family perspectives into care delivery and organizational decision-making....

  • Consultant Psychiatrist

    2 weeks ago

    Edmonton, Canada Psychbilling Full time

    OverviewWe are seeking suitably qualified Consultant Psychiatrists to the Mental Health Division across Royal Perth Hospital, Armadale Mental Health Service, City East Community Mental Health Service and Bentley Mental Health Service. Across these positions the Consultant Psychiatrist will promote patient safety and quality of care whilst providing...

  • Consultant Psychiatrist

    2 weeks ago

    Edmonton, Canada Psychbilling Full time

    OverviewWe are seeking suitably qualified Consultant Psychiatrists to the Mental Health Division across Royal Perth Hospital, Armadale Mental Health Service, City East Community Mental Health Service and Bentley Mental Health Service. Across these positions the Consultant Psychiatrist will promote patient safety and quality of care whilst providing...

  • Consultant Psychiatrist

    2 weeks ago

    Edmonton, Canada Psychbilling Full time

    Overview We are seeking suitably qualified Consultant Psychiatrists to the Mental Health Division across Royal Perth Hospital, Armadale Mental Health Service, City East Community Mental Health Service and Bentley Mental Health Service. Across these positions the Consultant Psychiatrist will promote patient safety and quality of care whilst providing...

  • Engineer-In-Training

    1 day ago

    Edmonton, Canada Urban Systems Full time

    About the Opportunity Our Edmonton office is looking to add 2 passionate Engineers-In-Training (EIT) to our team to deliver great service to our Municipal and Indigenous clients across Central and Northern Alberta. Life in a growing professional practice is never boring; we work hard, tackle tough problems, value our team, and are driven by our purpose to...