Store Manager Silk

At Silk & Snow, we create products that turn your house into a home. We help bring affordable luxury to our customers every day by providing them with meticulously crafted and manufactured sleep products that elevate your personal sanctuaries and give you the rest you deserve.

We make every decision by following three principles. We always use better materials, ensure that every product is thoughtfully manufactured, and above all, ensure transparency in everything we do. We’re proud of our products, and we want to give our customers the confidence to know that they are purchasing better products for their family, their home and the planet.

We are incredibly excited to be opening our newest **Silk & Snow store in Toronto (**1133 Yonge Street, Toronto)**. Bringing our customers all their sleep solutions and home decor in one location. At Silk & Snow, we believe our home is our sanctuary. So, when you purchase mattresses, bedding, bath, or furniture with us, you can rest easy knowing that it’s made with the care your home deserves.

As a dynamic **Store Manager**you are passionate, results-driven, customer focused and can lead an outstanding team, motivate and inspire great performance.

**In this role you will**:

- Drive the growth and strategic initiatives of Silk & Snow, as well as maximizing the sales efficiency and revenue potential of Sales Associates.
- Motivate and provide clear direction, priorities and communication to the team so that goals and objectives are achieved.
- Be creative, manage and implement the day-to-day visual merchandise strategies and appeal of the store (product displays).
- Be responsible for the P&L performance, monitoring and assessing inventory levels.
- Enhance the customer experience through building relationships and connecting them to our brand and brand values.
- Manage, coach, train and develop the sales team and foster an environment of inspiration and empowerment.
- Maintain staffing schedules and being responsive to any changes in business or traffic trends
- Ensure store standards are met (ie., health and safety, product presentation, replenishment, store housekeeping).
- Be the face of our combined values, with a focus on customer, wellness, transparency and sustainability.
- Ensure that the story behind our brand gets communicated to our customers.
- Create and curate a comfortable environment for customers to experience our products and learn about our brand.
- Address any escalated customer inquiries.

**The Qualifications and Experience we like to see**:

- Have at least 2+ years' sales experience, a record of strong store sales and demonstrated performance.
- Previous experience in a managerial or supervisory role
- Are creative, strong style/fashion sense and understanding of visual merchandising and presentation concepts.
- Excel in a team environment.
- Are ambitious, charismatic and passionate about people and sales.
- Have a strong business acumen with the ability to achieve sales and deliver a great customer service experience.
- Demonstrate leadership skills in motivating and developing a sales team.
- Have excellent interpersonal, communication, problem-solving time management and organizational skills.
- Have the ability to develop strong relationships and trust with both internally and externally.
- Are available to work days, evenings and weekends.

**Why members of our Sales team love working at Silk & Snow**:

- **This full-time industry leading industry role, base salary + commission,**will motivate and empower you to go above and beyond to make a difference in the lives of our customers
- No caps on Commission
- Monetary bonuses and sales contests
- We will invest in you and provide extensive sales training on our products and services
- Access to training and development platforms
- Full medical, dental benefits and a Deferred Profit Sharing Program
- Annual Wellness Credit of up to $250.00 for any products/services that improve your health and well-being, i.e., health assessments, nutrition counselling, hiking shoes, a yoga outfit or fitness equipment
- Associate Discount Program where you will be able to enjoy some of the world’s best sleep products
- Maternity/Parental leave top up benefits
- Tuition Reimbursement Program that covers professional AND personal development
- Diverse and inclusive work environment
- Long service awards, celebrations and other social events
- Associate Referral Program
- Paid day off to volunteer at your local charity of choice
- Recognized as one of Canada’s Most Admired Corporate Cultures in 2023 by Waterstone Human Capital

**Commitment to Equity, Diversity, Inclusion & Belonging (EDI&B)**
- At Silk & Snow and Sleep Country Canada, we are committed to building a company culture of inclusion and diversity where differences are embraced and valued, this allows us to better understand and meet the needs of our customers and the communities we serve. We want to ensure every job applicant is treated fairly and w