Patient Service Representative

2 weeks ago

Etobicoke, Canada Vitreous Retina Macula Specialists of Toronto Full time

**Patient Services Coordinator**
- Vitreous Retina Macula Specialists of_ _Toronto_ - Etobicoke, ON

VRM Toronto is an ophthalmology practice, specializing in the diagnosis and treatment of patients with vitreoretinal disease. Our group is an academic private practice with an emphasis in clinical trials and research in innovative ophthalmic imaging/treatments. The role outlined below is for Patient Services Coordinator who will report directly to both the Medical Director & Clinical Practice Manager respectively.

**Outline of Expectations**:

- Coordinates patient referral appointments to outside specialists and in-house clinicians.
- Maintains and updates referral source database, provides all appointment instructions and information to clients, determines urgency of appointments and prioritizes as needed.
- Meet with patients in person or by phone to summarize follow-up appointment requests (ie. testing, referrals, wellness appointments, etc.)
- Acts as a liaison for patients as needed
- Assists with development, improvement and evaluation of referral procedures related to service and quality improvement measures
- Provides timely follow-up to upset patients and alerts manager to work together to find solutions to problems.
- Documents all patient correspondence in electronic medical record (EMR)
- Responsible to obtain consult and test results from outside providers and to ensure they are reviewed by physician and scanned into EMR
- Other duties as required.
- Works with physicians, nurses, diagnostic imaging and ophthalmic technical team to oversee the follow-up process for all VRM patients.
- Committed to providing proactive individualized customer service for all patients.
- Actively participates in staff meetings.
- Assist with coordinating clinic schedules for all physicians
- Preferred : Skilled in **ophthalmic** terminology, ability to type words accurately with speed and knowledge of electronic medical records systems
- Reviews patient’s past and current medical and ophthalmic history including information regarding medications, allergies and family history of eye problems.
- Identifies any potential patient concerns and brings these issues to the attention of the Clinical Operations Manager or physician as appropriate.

**REQUIREMENTS**
- Attention to detail
- Analytical and problem solving skills.
- Ability to multi-task in a fast-paced environment is critical to success
- Excellent oral and written communication skills.
- Excellent interpersonal skills to work effectively with others (teamwork) and provide superior customer service to patients.

**Qualifications and Experience Required**:

- Experience working in a medical setting is preferred
- Demonstrated ability to work independently and prioritize work & meet deadlines
- Excellent written and verbal communication skills
- Demonstrated excellent customer/patient service
- Excellent record of attendance and punctuality
- Fluent in English (additional languages considered an asset)
- Strong interpersonal skills, verbal and written communication skills are needed as the role requires frequent communication to patients, outside physicians and their office staff, as well as internal staff at all levels of the organization.
- Experience working with electronic medical record system is an asset.

Schedule:

- Monday to Friday

Application question(s):

- What is your preferred length of employment for this position?

**Experience**:

- Medical office: 1 year (preferred)

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