Customer Service and Organization Coordinator

2 days ago

Gravenhurst, Canada Muskoka Event Services Full time

**About Us**

At Muskoka Event Services, we pride ourselves on delivering exceptional event experiences for weddings, festivals, and corporate events across the Muskoka region. We are seeking a highly organized, customer-focused individual to join our team as a **Customer Service & Organization Coordinator**. This dual-role position combines reception duties with cleaning responsibilities to ensure our office and client interactions are seamless and professional.

Aplying with us will require a pre-interview questionaire through Indeed chat

**Key Responsibilities**

**Customer Service & Reception**:

- Schedule appointments, manage bookings, and maintain an organized calendar for the team.
- Handle inquiries about our services, pricing, and availability, ensuring timely and accurate communication.
- Assist with order processing, including creating and managing invoices, rental agreements, and related documents.
- Maintain a positive and professional demeanor while addressing customer concerns or troubleshooting issues.
- All other duties as required

**Organization & Cleaning**:

- Ensure the cleanliness and organization of the office, showroom, and storage areas.
- Restock supplies, maintain orderliness, and prepare workspaces for team use.
- Perform light cleaning duties such as sweeping, dusting, sanitizing surfaces, and managing waste disposal.
- Support the preparation of rental equipment and supplies for events, ensuring everything is clean and presentable.
- Implement organizational systems to streamline workflows and maintain a clutter-free environment.

**Qualifications**
- **Customer Service Experience**: 1+ years in a reception, office coordinator, or similar role.
- **Organizational Skills**: Proven ability to multitask, prioritize, and maintain a tidy and efficient workspace.
- **Communication Skills**: Excellent verbal and written communication, with a friendly and approachable demeanor.
- **Technical Skills**: Proficient in Microsoft Office (Word, Excel, Outlook) and basic office equipment.
- **Physical Requirements**: Ability to perform light cleaning and organizational tasks, including lifting up to 25 lbs.
- **Attention to Detail**: Strong focus on accuracy and maintaining high standards for cleanliness and client interactions.
- **Flexibility**: Willingness to adapt to a dynamic event environment and occasionally assist with on-site event needs.

**What We Offer**
- A dynamic and supportive team environment.
- Opportunities for professional growth and development.
- Competitive compensation package.
- The chance to contribute to memorable events in the Muskoka region.

**How to Apply**

If you are an organized, customer-oriented individual who thrives in a multitasking environment, we’d love to hear from you

Join us at Muskoka Event Services and help us create unforgettable moments for our clients

**Job Types**: Full-time, Part-time

Pay: $18.00-$25.00 per hour

Expected hours: 20 - 40 per week

**Benefits**:

- Casual dress
- Life insurance
- On-site parking

Flexible language requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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