IT Support Technician

4 days ago

Montréal, Canada LASIK MD Full time

See if you are our next:
**IT SUPPORT TECHNICIAN - LEVEL 1**Working at Vision Group Canada's head office is working for the North American leader in vision correction. It means being able to concretely contribute to the development of the company and support more than 9 brands and more than 50 clinics across Canada and the United States. It's about having the wind in your sails and getting things done as a team in a relaxed environment. And all of this, while benefiting from a teleworking formula adapted to each employee.
Click here to learn more about Vision Group Canada

**A look at your benefits**
- You get 3 weeks of vacation, 4 personal days for unforeseen events, 3 additional days during the Holiday season and every Friday afternoon off paid in July and August.
- You benefit from comprehensive group insurance, including telemedicine and an employee assistance program.
- You have a group RRSP with an employer contribution.
- You can benefit from a free LASIK surgery.
- You can count yourself as a team member of one of Canada’s Best Managed Companies.

**Your tasks at a glance**
- You receive, complete and ensure follow-up on requests received by the support center.
- You deliver support primarily using remote tools.
- You create user accounts.
- You resolve level 1 issues related to the LAN and WAN.
- You maintain IT equipment, PCs, printers, etc.
- You participate in various IT related projects.
- You provide phone assistance on weekends and evenings on rotation with monetary compensation.

**A clear view of your assets**
- Your knowledge of Active Directory, Office 365 and Windows operating systems (workstation and servers) is undeniable.
- You have basic experience with networks (DNS, DHCP, etc.).
- You stand out by your ability to be disciplined and autonomous.
- You have excellent communication skills in English et vous parlez également français.
- You have a DEC in computer science or equivalent.
- You have two years of experience in a similar position.
- You demonstrate patience and have strong customer service skills.
- You are meticulous and pay attention to detail.
- You demonstrate flexibility and adapt to change.

**Job Types**: Full-time, Permanent

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