Customer Service Representative

7 days ago

Victoria, Canada The Corporation of The City of Victoria Full time

**Job Description**:
**Customer Service Representative - Recreation Services**

**Competition Number**:25/134

**Posting Scope**:Internal / External

**Posted Date**:July 10, 2025

**Closing Date**:July 20, 2025, 4:30 PM PST

**Department**:Parks & Recreation Department: Parks, Recreation & Facilities arks, Recreation & Facilities

**Posting Type**: Auxiliary

**Work schedule**:Monday to Sunday (ongoing, casual)

**Salary**:$31.51 per hour, Pay Grade 3

**Job Code**:4453

**Employee Group**:This is a CUPE Local 50 position

**Number of Vacancies**:2

**POSITION FUNCTION**

Provide customer service, cashier and clerical functions for City of Victoria operated facilities.

**KEY DUTIES**
- Sell various items including but not limited to admissions, passes, tickets, merchandise, and garbage tags.
- Operate POS and credit/debit card machine. Balance and verify daily cash float at beginning or end of shift, maintain coin float, order from bank, and verify daily cash and credit card reports.
- Respond to enquiries from the public by providing information on facility operations, registered recreational programs, and drop-in schedules for Aquatics and Fitness.
- Take messages and forward calls and feedback to program coordinators, provide office support to programmers, coordinators, and management.
- Perform office functions such as photocopying, filing, sorting and distributing mail and restocking merchandise shelves. Prepare a variety of routine letters, reports, memos, forms and records, posters and small marketing materials as assigned.
- Prepare monthly billings such as payment plan and locker rentals.
- Respond to safety related situations in accordance with the Pool Safety Plan and established procedures.
- Perform related duties where qualified.

**INDEPENDENCE**
- Work is performed following established procedures. Independent decision making is required when working alone.
- Problems are referred to supervisor.

**WORKING CONDITIONS**

**Physical Effort**:

- Prolonged standing while in work area. (frequent)
- Stand with arms unsupported while keyboarding. (occasional)
- Touch keying on calculator. (rare)

**Mental Effort**:

- Deal with negative complaints, behaviours, and comments. (occasional)

**Visual/Auditory Effort**:

- Normal.

**Work Environment**:

- Recreation Facility.
- Required to work irregular hours. (premium item)

**KEY SKILLS AND ABILITIES**
- Understand and carry out job-related instructions.
- Proficient use of a POS/Computerised Registration system & credit/debit card terminal.
- Use of standard office equipment.
- Maintain records and balance cash accurately.
- Establish and maintain effective working relationships.
- Demonstrated ability to interact with members of the public in an equitable, respectful, and tactful manner.

**QUALIFICATIONS**

**Formal Education, Training and Occupational Certification**:

- Grade 10.
- Required to obtain criminal record clearance.

**Experience**:

- 1 year or an equivalent combination of education and experience.

**OTHER**:

- May be requested to substitute in a more senior position.

  • Customer Service Representative

    15 hours ago

    Victoria, Canada Domino's Pizza Canada Full time

    At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!Hot job opening, fresh out of the Oven!The Customer Service Representative's role is crucial within the Domino's...

  • Customer Service Representative

    10 hours ago

    Victoria, Canada Domino's Pizza | 655069 BC LTD Full time

    Hot job opening, fresh out of the Oven! The Customer Service Representative's role is crucial within the Domino's system! We pride ourselves on offering fast and friendly service with a smile, and our CSRs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the...

  • Customer Service Representative

    7 days ago

    Victoria, Canada E8M MANAGEMENT Full time

    Great service isn’t just what we do - it’s who we are. Every interaction is a chance to create a positive experience, solve a problem, or brighten someone’s day. If you believe in the power of meaningful conversations and making people feel truly supported, we want to hear from you. We’re looking for a **Customer Service Representative** who’s...

  • Customer Service Representative

    1 week ago

    Victoria, Canada Pacificanna - James Bay Full time

    **Overview** **Available Roles (James Bay)** - Part-time Customer Service Representative, 15-25 hrs/week (availability through upcoming Christmas holidays). **Customer Service Representative** Our company is seeking enthusiastic, personable staff who can use their extensive cannabis product knowledge to guide customers to the appropriate product and...

  • Customer Service Representative

    7 days ago

    Victoria, Canada U-Haul Full time

    **Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...

  • Customer Service Representative

    7 days ago

    Victoria, Canada U-Haul Full time

    **Location**: 776-790 Topaz Ave, Victoria, British Columbia V8T2M1 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Customer Service Representative

    4 hours ago

    Victoria, British Columbia, Canada U-Haul Full time

    Location: Topaz Ave, Victoria, British Columbia V8T2M1 CanadaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and...

  • Customer Service Representative

    2 weeks ago

    Victoria, Canada Handyman Connection Full time

    **Location**: - Victoria- **Type**: - Full Time **Benefits**: - Company parties - Competitive salary - Dental insurance - Free food & snacks - Free uniforms - Health insurance - Opportunity for advancement - Vision insurance **Client Care Representative (Full-Time) - Victoria/Esquimalt** Handyman Connection of Victoria is a well-established, **locally...

  • Customer Service Representative

    11 hours ago

    Victoria, Canada Ralmax Full time

    **_This is a Seasonal Position_** This role is a “first impression” role. The CSR member is often the first contact that a passenger has with Victoria Harbour Ferry. The first impression must always be the “first/best” impression of the company. The position requires a dedicated, loyal and self-motivated individual. **DUTIES AND...

  • Customer Service Representative/route Service Representative

    1 week ago

    Victoria, Canada Gateway Services Inc Full time

    **Customer Service Representative/Route Service Representative - Gateway Pet Memorial** Victoria, British Columbia | M-F 8AM-4PM | FT (40 hrs + overtime as needed) Pay Range: $21.00 - $23.00/hr (Based on overall skill and experience) If you’re a **pet parent yourself** or someone who feels strongly about giving back to your community of pet lovers and...