Customer Service Representative

2 weeks ago

Victoria, Canada The Corporation of The City of Victoria Full time

**Job Description**:
**Customer Service Representative - Recreation Services**

**Competition Number**:25/134

**Posting Scope**:Internal / External

**Posted Date**:July 10, 2025

**Closing Date**:July 20, 2025, 4:30 PM PST

**Department**:Parks & Recreation Department: Parks, Recreation & Facilities arks, Recreation & Facilities

**Posting Type**: Auxiliary

**Work schedule**:Monday to Sunday (ongoing, casual)

**Salary**:$31.51 per hour, Pay Grade 3

**Job Code**:4453

**Employee Group**:This is a CUPE Local 50 position

**Number of Vacancies**:2

**POSITION FUNCTION**

Provide customer service, cashier and clerical functions for City of Victoria operated facilities.

**KEY DUTIES**
- Sell various items including but not limited to admissions, passes, tickets, merchandise, and garbage tags.
- Operate POS and credit/debit card machine. Balance and verify daily cash float at beginning or end of shift, maintain coin float, order from bank, and verify daily cash and credit card reports.
- Respond to enquiries from the public by providing information on facility operations, registered recreational programs, and drop-in schedules for Aquatics and Fitness.
- Take messages and forward calls and feedback to program coordinators, provide office support to programmers, coordinators, and management.
- Perform office functions such as photocopying, filing, sorting and distributing mail and restocking merchandise shelves. Prepare a variety of routine letters, reports, memos, forms and records, posters and small marketing materials as assigned.
- Prepare monthly billings such as payment plan and locker rentals.
- Respond to safety related situations in accordance with the Pool Safety Plan and established procedures.
- Perform related duties where qualified.

**INDEPENDENCE**
- Work is performed following established procedures. Independent decision making is required when working alone.
- Problems are referred to supervisor.

**WORKING CONDITIONS**

**Physical Effort**:

- Prolonged standing while in work area. (frequent)
- Stand with arms unsupported while keyboarding. (occasional)
- Touch keying on calculator. (rare)

**Mental Effort**:

- Deal with negative complaints, behaviours, and comments. (occasional)

**Visual/Auditory Effort**:

- Normal.

**Work Environment**:

- Recreation Facility.
- Required to work irregular hours. (premium item)

**KEY SKILLS AND ABILITIES**
- Understand and carry out job-related instructions.
- Proficient use of a POS/Computerised Registration system & credit/debit card terminal.
- Use of standard office equipment.
- Maintain records and balance cash accurately.
- Establish and maintain effective working relationships.
- Demonstrated ability to interact with members of the public in an equitable, respectful, and tactful manner.

**QUALIFICATIONS**

**Formal Education, Training and Occupational Certification**:

- Grade 10.
- Required to obtain criminal record clearance.

**Experience**:

- 1 year or an equivalent combination of education and experience.

**OTHER**:

- May be requested to substitute in a more senior position.

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