Customer Service Representative

Job ID: 484913

Ash Grove Cement, a CRH company, provides Portland and masonry cements to help build the foundation and infrastructure for the world around us. We ship millions of tons of cement from our plants and network of terminals located across North America. When you work for Ash Grove, you are connecting to something bigger. We stand together to reinvent the way our world is built. Join our team and help Ash Grove build America.

**Reports to: Customer Service Supervisor**:
Schedule: Start Times: 11am, Monday - Friday. Optional weekend hours may be available from time to time.

Term of contract : 6 months.

Pay Range: $19/hour+

**Key Responsibilities (Essential Duties and Functions**:

- Responds to Customer inquiries
- Complete order process, data entry, and confirms status of deliveries
- Communicates with customers for the purpose of:

- Processing orders
- Delivery status
- Customer issues
- Problem resolution
- Dispatch customer orders to appropriate carrier
- Co-ordination with our carriers’ dispatchers
- Multi-Tasking with computer entries, phone calls and delivery drivers
- Manages daily scheduled deliveries
- Creating bill of ladings for all truck deliveries loaded at our facilities
- Interacts with delivery drivers, directs drivers to product location for loading and completes transactions on return to Scale House
- Creates custom documents for US-bound shipments
- Supports other team members to complete daily transactions
- Create billing for rail car transactions
- Reporting includes:

- **Health and Safety**: Participate in driver safety and staff safety program for Distribution Department
- ** Other**: Special projects assignment

**Qualifications**

Education/Experience
- Minimum High School Diploma, Customer Service experience an asset

Knowledge/Skill Requirements
- SAP and Microsoft Excel experience preferred

Core Competencies
- Excellent Customer Service skills
- Strong ability to multi-task
- Ability to work in a fast paced environment
- Must possess excellent communications skills, both verbal and written
- Demonstrates leadership/ability to take ownership of tasks and make decisions, takes initiative and is self-motivated
- Must be able to work within a team environment and interact with a variety of people in all plant departments
- Good problem solving abilities

**Physical Requirements**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Able to lift small objects frequently, weighing no more than 20 lbs.
- This is sedentary in nature but may require occasional periods of standing and walking

**Work Environment**
- This position is based in an indoor, climate controlled office space**What CRH Offers You**
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion

**About CRH**

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.

Ash Grove Cement, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability-If you want to know more, please click on this link.