Client Experience Coordinator

**Excite Lethbridge**_Help Us Carry On Traditions and Celebrate Southern Alberta_

Be part of the team that’s been advancing traditions in Southern Alberta through signature events like the **Lethbridge & District Pro Rodeo, Whoop-Up Days, and Ag Expo**.

At Excite Lethbridge, you’ll experience our vibrant events from a whole new perspective while taking pride in your contributions. Together, we are building momentum through the new **Lethbridge Trade & Convention Centre**, where every day brings new opportunities to live the excitement.

Join our team of high-performance professionals who are passionate about **creating memories and enriching the community.** Your role will directly impact the success of our events and the enjoyment of our community.

We are:

- Building relationships across Southern Alberta and beyond.
- Bringing the community together through landmark events like **Whoop-Up Days, Lethbridge & District Pro Rodeo, Lethbridge Farmers’ Market, Ag Expo, Agri-food Innovation Expo, and Glow Lethbridge.**:

- Telling the story of **Excite Lethbridge** and the **Agri-food Hub & Trade Centre.**

**Position: Client Experience Coordinator**

The **Client Experience Coordinator** works within the Client Experience team to represent Excite Lethbridge’s brand as the **front-line champion** for clients and guests.

This role requires a **solution-focused, independent thinker** with exceptional customer service skills. You’ll collaborate with a team of event professionals, ensuring every client’s vision is not only achieved—but exceeded.

As the client’s primary point of contact, you’ll play a critical role in the **planning, coordination, and execution** of events while ensuring every guest enjoys an unforgettable experience.

**Qualifications**

**Education & Experience**
- Post-secondary Diploma, Certificate, or Degree, or a combination of education, training, and relevant experience.
- Experience in event planning, promotion, and execution is an asset.
- Previous experience in sales, entertainment, or the events industry is considered an asset.
- Hands-on event experience is an asset.

**Knowledge, Skills & Abilities**
- Strong problem-solving and critical-thinking skills.
- Excellent organizational and task-management skills.
- Outstanding customer service and communication abilities.
- Ability to remain calm under pressure and manage stressful situations.
- Proven track record of managing multiple priorities within tight deadlines.
- High attention to detail and strong time-management skills.
- Proficiency in Microsoft Excel, Word, Outlook, databases, and internet tools.
- Knowledge of the event and entertainment industry is an asset.
- Experience with event management software and CRM platforms is an asset.

**Other Requirements**
- Must be able to obtain and maintain a satisfactory Criminal Record Check for the duration of employment.

**Key Work Activities**

As a member of the **Client Experience Team**, the Coordinator will:

- Play a lead role in coordinating and executing assigned events.
- Act as the main point of contact for clients before and during events.
- Build and maintain strong relationships with clients and stakeholders.
- Manage event details, including contracts, quotes, floor plans, invoices, and reporting.
- Input client requests into event management software (setups, catering, services, staffing).
- Coordinate event setup and execution with Operations and Food & Beverage teams.
- Oversee financial aspects of events, including deposits and final payments.
- Generate pre-event and post-event reports.
- Participate in multi-departmental and team meetings.
- Transition seamlessly between different event spaces, multitasking under pressure.
- Perform additional duties as assigned by the Manager, Client Services.

**Working Environment**
- Full-time role (Tuesday-Saturday schedule).
- Flexibility required—work hours will include evenings and weekends based on event schedules.
- Eligible to bank overtime hours with manager approval.
- Primary workplace**:Lethbridge Trade & Convention Centre** and other Excite Lethbridge venues.
- Must be physically mobile, able to walk long distances, and remain on your feet for extended periods.
- Daily use of event management software and radio communication.

✨ **At Excite Lethbridge, you won’t just work at events—you’ll help shape traditions, create memories, and bring Southern Alberta together.**

**Benefits**:

- Casual dress
- Company events
- Dental care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Ability to commute/relocate:

- Lethbridge, AB T1J 4R3: reliably commute or plan to relocate before starting work (required)

Work Location: In person