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Security Dispatcher
2 weeks ago
Security Dispatcher **Position Title**: Dispatcher **Department**: Operations **Shift Details**:Full-Time / Part-Time (shifts vary) **Profile**: This position is Guardteck Security’s primary after-hours resource, providing support for all Guardteck employees and clients after hours. **Duties and Responsibilities**: - Responsible for answering all incoming telephone calls between 4 PM and 9 am PT - Escalate calls to management as required - Provide administrative, logístical, and operational support to Guardteck personnel on duty, including, but not limited to - Coordinating additional coverage/mobilizing additional resources when necessary - Coordinating regular coverage as required - First point of contact for all scheduling-related matters after-hours: - Receive book-offs for illness, injury, and/or other attendance issues - Schedule replacement coverage as required - Arrange additional coverage as requested or required - Monitor the TeamTime check-ins from personnel in the field and respond accordingly using available resources, i.e., mobile patrol - Receive alarm calls from client monitoring stations and dispatch accordingly - Monitor alarm systems and dispatch appropriately - Prepare a daily report of all activity: - Incoming calls - Outgoing dispatches - Scheduling-related activities - Missed periodic check-ins - Other duties as reasonably assigned **Knowledge, Skills and Abilities**: - Ability to work independently and as a team player; - Honesty, discipline, and commitment; - Excellent written and verbal communication skills in English; - Outstanding problem-solving skills and attention to detail; - Able to maintain confidentiality and discretion at all times; - Minimum one year of security industry experience - Ability to multi-task and prioritize - Fluency with MS Office, WinTeam, Lighthouse, and Report Exec - Scheduling operations - Knowledge of CCTV systems and access control systems Guardteck is a BC owned and operated security firm providing professional security services throughout Western Canada. Founded over 10 years ago on the values of hard work, loyal clients and a strong team, Guardteck continues to grow and exceed client expectations with a "Safety Through Customer Service Excellence" approach to security services. Our strength as a company is built upon the investment in our staff, and as we grow, our staff grows with us. Come be a part of our team and grow with us. #securitywithperks Enjoy access to employee perks that are geared to show our employees that we value their service and are continually looking for new ways to improve your experience with the company.
