Product Training Specialist

20 hours ago

North Vancouver, Canada G&A ROBOT Full time

**Company Description**

G&A ROBOT presents Gourmet & Accessible - Smart Café in A Box: Experience the future of foodservice with G&A ROBOT's automated vending solutions.

**Role Description**

This is a full-time on-site role for a Product Training Specialist, located in North Vancouver/Burnaby. The Product Training Specialist will be responsible for designing, developing, and delivering training programs for G&A ROBOT's clients. The Product Training Specialist will create and maintain **training materials**, including manuals, checklists**, SOPs**, and **instructional videos**. They will also collaborate with the **Operations and Technical teams** to align all content with company standards.

**Responsibilities**:

- Develop and implement a comprehensive training system for operation and maintenance procedures of automated food and beverage equipment.
- Create and maintain training materials, including manuals, checklists, and instructional videos.
- Conduct onboarding and technical training sessions for operations and maintenance teams and contracted service personnel.
- Evaluate training effectiveness and continuously improve programs based on feedback and performance data.
- Collaborate with the Operations and Technical teams to ensure consistency in SOPs and training content.
- Organize regular refresher courses and safety training sessions to ensure compliance with company standards.
- Provide on-site coaching and assessments to ensure proper equipment operation and service quality.

**Qualifications**
- College diploma or higher in Human Resources, Education, Hospitality Management, or a related field.
- Minimum 3 years of experience in training, preferably within chain restaurant brands, food service operations, or other large-scale service organizations.
- Proven experience in developing and executing structured training programs (both technical and operational).
- Strong presentation and communication skills, with the ability to simplify complex operational processes into clear, teachable steps.
- Excellent organizational and documentation skills, capable of preparing professional SOPs and training outlines.
- Familiarity with digital training tools, video recording/editing, or online learning platforms is an asset.
- Hands-on attitude and ability to adapt in a fast-paced, technology-driven environment.
- Able to travel occasionally for on-site training at partner or operational locations.

**Nice to Have**
- Prior experience in franchise or multi-location training environments (Such as big retail chains).
- Understanding of operational standards, safety protocols, and quality control systems in food or equipment-based businesses.
- Strong initiative and leadership in building training frameworks from the ground up.

**Job Types**: Full-time, Permanent

Pay: $45,672.94-$90,535.04 per year

**Benefits**:

- Casual dress
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off

Work Location: In person

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