Account Manager

**Account Manager**

A day in the life of an Account Manager presents many opportunities to “wow” our customers -both our industry partners and fellow team members.

You start your day discussing a customer’s product needs, ahead of their busy spring season - they’re in a different time zone, so you quickly prepare a quote and review availability with your team to ensure everyone is on the same page at our morning huddle.
Switching gears, you follow-up on previous opportunities prepare for broker sales representatives serving the central United States.

With a full truck of Lavender being prepared for shipping by the Operations Team, you head out to the warehouse for a final quality check - afterall, you want to feel proud of the product we’re shipping. When you return to the office, you share a laugh with your team over coffee break then head over to the Lavender Room for a meeting with the Growing Team -today’s agenda features a sales opportunity for Lemon Cypress (your favourite crop). You cap off your day by checking in with the administrative team to see what tasks and opportunities are ready for you to connect with customers with, you make a few phone calls to gather some last details to close the deal
- Do you exemplify _grit _-exemplary courage, resolve, and strength of character?
- Do you lead with a mindset of partnership and service to others?
- Are you curious, and love asking great questions?
- Are you keen to learn and continuously enhance your skills?
- Do you love interacting with customers, and finding individual, creative solutions to suite their needs?
- Are you able to hone in on opportunities and willingly present ideas for improvement?
- Do you use a strategic approach when making business decisions?

**Answered YES to all of the above? **You will fit well on our team of A-players in the role of Account Manager.

We partner together with our customers - growers across North America - to deliver on our vision: _Growing Partnerships, Delivering Excellence. _Join us in a positive, uplifting, and appreciative environment.

**What you will get from us**
- Passion and energy in a growing business
- A vision for the future with increasing expansion, innovation, and new technology
- A dedicated team that is all working together towards a common goal
- Excellent values, in a culture where our values are lived out daily
- Continuous training and career growth opportunities
- Fun employee activities
- A competitive compensation package including innovative benefit coverage

**What we need from you**
- A strong work ethic, with a “can do” attitude, founded on a passion to serve others
- A willingness to accept constructive criticism and correction
- Excellent interpersonal skills and effective communication, in both spoken and written formats
- Excellent computer skills
- Ability to present sales proposals and effectively promote Qualitree products
- No horticulture industry experience necessary

This position requires that you be dedicated to supporting the Sales Team and Qualitree’s culture of collaboration and servant-leadership. You must be comfortable communicating with customers, building relationships and actively participate in Sales Team interactions both in person, and through other mediums. You ask for help when needed, and assist other team members as required. Maintaining a calm demeanour and leveraging conflict for the good of our customers and team is key to the Account Manager’s role. A positive attitude is paramount; if you embody the Qualitree values, product and industry training will be provided.

**Working Conditions**

Standard work hours as per company schedule with occasional after-hours work according to seasonal demands and customer enquiries. Qualitree is proud to offer scheduling flexibility and encourages team members to have a healthy work-life balance.

**Position Summary**

Qualitree’s vision is: Growing Partnerships, Delivering Excellence.

As an Account Manager you play an integral, front-line role in supporting Qualitree’s vision.
Your daily actions and interactions with customers are guided by our values. Together, the

Sales Team strives to maintain a friendly, professional, and proactive approach to building customer relationships.

The Account Manager role leverages the intelligenceQualitree software system (iQ), an excellent administrative team, and strong interpersonal skillset to support both the internal and external customer:

- Internal: collaboration and mutual respect for the skills and needs of your team
- External: we are only successful once our customers are successful

**Your responsibilities will include**
- Guide our customers on product, timing, and availability while maintaining healthy, productive relationships.
- Accurately input information according to the Sales Process into the ERP System.
- Adopt Sales Team etiquette which includes:

- Working hard, laughing often
- Accurately entering and interpreting informat