Customer Service and Inbound Sales Representative

1 week ago

Coquitlam, Canada Alliance Group & Staffing Full time

**Position: Customer Service and Inbound Sales Representative**

Location: Coquitlam, BC

Pay: Depends upon experience.

**Duties**

**Sales**
- Logs new calls/leads and clients in the CRM.
- Notifies and invites all qualified, “Unbooked Leads” and “Unbooked Estimates” to ongoing installations in their neighbourhoods.
- Sends information packages to interested, qualified leads.
- Qualifies and disqualifies leads using company guidelines and lead qualification requirements.
- Reconnects with all “Unbooked Leads” continuously to requalify and schedule an estimate.
- Schedules estimates with qualified leads and notifies the assigned Sales Reps.
- Organizes estimate appointments (times & locations) in such a way that minimises daily travel time between clients for each Sales Rep.
- Communicates client/project details to Ops Coordinator and Sales Reps.
- Confirms sales appointments with clients and Sales Reps 1 day in advance of estimate.
- Re-schedules missed appointments, giving priority to clients whose appointments were missed due to if the cancellation was initiated by Eco Paving staff.
- Maintains accurate customer/project details in CRM.
- Manages “before and after” image rendering process for sales presentations - installation mockup photos.
- Sends post-project surveys to clients upon project completion.
- Populates the “Project Location List” project details and photos, upon client approval.
- Arranges written thank you cards and gifts for clients added to the “Projects Location List”.
- Informs clients of the referral program.
- Calling open leads to schedule appointments from previous lost opportunities
- Calling previous people who booked an estimate and haven’t booked a project to see if they are interested now.
- Create the sales and operations team Google Slides for meetings.
- Input sales and operations data into spreadsheets before weekly manager meetings
- Adds clients to the company newsletter.

**Qualifications**

**Education**
- High school diploma or equivalency.
- Some post-secondary classes are preferred.
- Admin training, online or seminar is an asset.

**Experience**
- 2+ year(s) working in customer service, sales or marketing.
- 1+ year(s) administrative experience
- Experience with data entry or CRM software is an asset.
- Previous customer service or lead qualification training is an asset.

**Skills**
- Strong organisational skills
- Detail Oriented
- Strong relationship and rapport building skills.
- Strong oral and written communication skills.
- Average typing speed of 50 WPM.

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

Work Location: In person

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