F.t. Guest Services Night Auditor

1 week ago

Kanata, Canada Brookstreet Hotel Corporation Full time

Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun? If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be This 276 room luxury hotel is located in the heart of Ottawa’s high tech community and is guaranteed to offer unique experiences for guests and employees alike. Are you ready to break the bonds of typical chain-affiliated hotel regimes and drive innovation in your area of expertise?

**Requirements - Asset**: 2 years' previous experience in Hotel Front Office operations - Knowledge of computerized Front Office systems required; Visual One preferred - Proficiency in Microsoft Word and Excel - Must have cash/float handling experience - Must be able to work shift work, including weekends and holidays - Must be available between 11:00pm to 7:30am - Strong Guest Service orientation and training skills background required - Excellent written and verbal communication skills required - Highly organized, results-oriented with the ability to be flexible and work well under pressure - Previous Hotel Night Audit experience an asset Job Profile: - Seeks feedback on Guest satisfaction and resolves problems in accordance with Brookstreet Hotel SOP’s and philosophy of partner empowerment - Maximizes rooms’ revenue through liaising with Reservations to maintain continual rate and room inventory integrity - Stays abreast of arrival reports and VIPS's to ensure all special requirements are met or exceeded - Knows all emergency procedures and general crisis situation management, including fire and emergency procedures - Implements and maintains Guest Service standards - Effectively maximizes inventory levels during high occupancy/sold out nights - Upholds the highest standard of internal and external customer service at all times - Visual One night audit functions - Balancing end of day reports

613-271-3592
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