Appointment Coordinator

1 week ago

Orleans, Canada Alpha Auto Group - Orleans Honda Full time

Alpha Auto Group ("AAG") is a growing and nationally focused auto dealer group based in Toronto, with various locations across Canada and the USA. AAG’s mission is deeply rooted in delivering best in class service for our valued customers by putting our customers first through world class service. With the ever increasing demand for support and service in the auto industry, our **Orleans Honda** location is looking for an experienced **Appointment Coordinator**. **Responsibilities**: - Make outbound calls (OBI) for service due/safety recalls/recommendations and special order part arrivals to maintain weekly expected quota - Perform Service Advising - handle service related questions and concerns - Advising clients on factory recommended maintenance and additional maintenance offerings - Perform service cashier duties as required - Monitor their service related KPI’s to ensure high level performance - Perform other related duties as assigned - Book Loaners for customers - Responsible for obtaining customer data prior to arrival refer to each customer’s service history to see if they have missed a service. - Follow up on “no shows” daily - Confirm next day appointments - Schedule pick up and delivery appointments - Provide exceptional customer service by treating guests with courtesy and respect - Performs other reception activities or clerical duties as assigned - Ensure the Customer experience is as clear and informative as possible - A track record of excellent performance, including revenue maximization and customer satisfaction - Outstanding work ethic - Graduation from high school - 1-3 years of experience in a dealership or retail environment - Valid driver’s license and insurance required **Knowledge, Skills, and Abilities**: - Knowledge of vehicle maintenance and repair an asset - Knowledge of KPI’s to determine areas of high and low performance - Knowledge of automotive servicing methods an asset - Ability to follow oral and written instructions - Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public. - Ability to perform daily record keeping and reporting - Ability to effectively handle multiple priorities, organize workload, and meet deadlines - Ability to work in a team-based environment and achieve common goals - Ability to maintain and perform top level professional integrity and appearance as a service advisor Our dealership and our diverse group of team members are constantly striving to improve the dealership and guest experience. If you have a collaborative attitude and growth mindset, you are probably a great fit for our team We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest **Job Types**: Full-time, Permanent **Salary**: $17.50 per hour **Benefits**: - Extended health care - Paid time off Schedule: - 8 hour shift - Day shift - Monday to Friday - Weekends as needed Ability to commute/relocate: - Orleans, ON K4A 3T9: reliably commute or plan to relocate before starting work (preferred) **Experience**: - Customer service: 2 years (preferred) Work Location: In person

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