Event Manager

About Us

We are Edmonton’s Destination Management and Marketing Organization (DMMO). We also manage two of Edmonton’s award-winning venues, the Edmonton Convention Centre and the Edmonton EXPO Centre. We help tell Edmonton’s story, elevate the Edmonton experience, and drive inbound visitation and economic impact in the visitor economy.

Working together in a one-team approach aligned by our core values, Explore Edmonton’s business units’ market and sell Edmonton as a year-round destination to visit, work, and play in while also developing products and experiences that have a uniquely Edmonton flavour. And by incorporating the management of the city’s two award-winning venues into Explore Edmonton, we are uniquely positioned to attract major events, meetings, and conventions to our city, generating greater economic impact. While Explore Edmonton’s mandate is focused on generating inbound visitation, what we do and how we do it also enhances and amplifies the quality of life for Edmontonians. The people who live here are our greatest ambassadors, so making it easier for them to love our city makes it easier for us to sell it.

About The Edmonton Convention Centre

Recognized as one of North America’s top five performing venues, the Edmonton Convention Centre is an iconic downtown meeting location that attracts and plays host to major events, meetings, concerts, galas, and conferences to our city. We elevate Edmonton as a conference and convention destination through our culinary excellence and by delivering outstanding guest experiences, while upholding the health and safety of our guests and employees. Built into the foundation of the Edmonton river valley, our venue is a community asset and a reflection of Edmonton, generating great economic impact and social benefits through a sustainable approach. Home to Canada’s largest building integrated photovoltaic (BIPV) system, our iconic multi-leveled atrium sloping down the river valley is now a landmark of sustainability. The Edmonton Convention Centre is a business segment of Explore Edmonton; Edmonton’s Destination Management, Marketing and Venue Management Organization.

About the Position

**Please note: This is a temporary position of 12-18 months.**

**Responsibilities**:

- Collaborate with the Sales Manager to plan and manage client events.
- Serve as the primary point of contact for clients, vendors, and contractors.
- Respond quickly to client inquiries, manage event expectations, and implement plans.
- Professionally represent the department by attending site visits, meetings, and events.
- Effectively address client concerns and ensure satisfaction with the Senior Event Manager.
- Oversee event logistics on-site, ensuring smooth execution and effective trouble-shooting when needed.
- Manage event details and timelines in event management software; track costs and expenses.
- Coordinate with contractors to ensure event requirements are met.
- Prepare post event financial summaries and event reports for invoicing and review, as well as other reports as necessary.
- Work with contractors (GES, Showtech, Encore) to coordinate event details and delivery requirements
- Maintains accurate and up to date event plans and creates service orders for all events with correct information for internal and contractor purposes
- Collaborate with the team to set annual operational objectives and priorities.
- Stay informed on industry trends and client needs to identify new business opportunities.
- Support the Senior Event Manager in identifying new opportunities and clients for the Sales department.
- Contribute to KPI development and team performance planning.
- Monitor market trends, client needs, and competitor activities to identify new business opportunities and provide recommendations to the Senior Event Manager.
- Attend departmental meetings, ensuring open communication with all stakeholders.
- Stay informed on industry trends and client needs to identify business opportunities.
- Ensure compliance with regulatory codes, safety standards, and company policies.
- Promote the services and values of the Edmonton Convention Centre (ECC).

**Qualifications**:

- Post-secondary education or certificate in Event Management or related field is an asset.
- Minimum of 2 years’ experience in a position in event planning, or client services. Strong administrative and computer skills.
- Demonstrates interest and involvement in committees, boards, extra projects.
- Strong project management and organizational skills.
- Excellent communication and customer service skills.
- Ability to work under pressure and handle multiple tasks.
- Experience working with vendors and contractors in event delivery.
- Knowledge of health and safety regulations, including AGLC, OH&S, and AHS.
- Event/client management strengths and strong attention to details
- Experience and success in developing/building relationships with clientele and internal departments
- Ability to handle multiple t