Concrete Sales Manager

**Who we are**

Butler Concrete & Aggregate is a third generation-run operation that has served southern Vancouver Island for more than 80 years. Today, we are an industry leader adopting new technologies to pursue product quality and reduce our environmental impact. With a full suite of EPDs we have the lowest published embodied carbon values in North America. With many long-serving staff members, we take pride in our positive work environment and strong relations throughout the community.

We have a long-standing relationship with AMRISE (Lafarge Holcim) being one of the first customers to the Richmond BC cement plant. Our current operations consist of 5 concrete depots and 3 sand and gravel pits. Our growing fleet of over 45 10-metre concrete delivery trucks gives us the largest capacity in our service area. With almost 100 staff involved in the operations today, we anticipate continued growth in the years ahead.

**The opportunity**

Reporting to the Concrete Operations Manager, the Concrete Sales Manager plays a crucial role overseeing the sales team’s management of our existing sales portfolio well identifying new opportunities and fostering key relationships. This role will also be responsible for reviewing and quoting large commercial material supply requests and communicating with estimators, engineers, and project owners ahead of award. Throughout a project, you will continue and/or guide communication with on-site personnel and materials engineers to ensure the project is well served with product and service.

The role is also responsible for maintaining the value-added concrete materials including, recommending, and sourcing new products, coordinating sales training, and preparing marketing materials. It fits into a structured team led by the Concrete Operations Manager with key team members in concrete production and quality control working alongside you to deliver overall success.

**The details**

**Leadership & Team Management**
- Lead, support, and develop the sales team through coaching, field support, and regular check-ins.
- Ensure alignment between Sales, Operations, Quality, and Aggregates teams.
- Set annual sales targets and ensure accountability to commitments.

**Customer & Market Management**
- Maintain strong customer relationships and act as an escalation point for service-related concerns.
- Support the team in securing new customers and growing existing accounts.
- Represent Butler professionally with builders, contractors, engineers, and industry partners.

**Pricing & Quoting**
- Develop commercial quotations and ensure consistency, accuracy, and customer focused solutions.
- Support value-added product promotion with our customers while maintaining pricing discipline.
- Oversee pricing strategy based on market, cost structure, and product value.

**Forecasting & Business Planning**
- Lead monthly and quarterly sales forecasting in coordination with the Operations Manager.
- Monitor customer pipelines, volume expectations, and market trends.
- Provide leadership and market insights and input data into annual business planning.
- Maintain a detailed work on hand forecast including market share reports, alongside identifying future opportunities within a robust leads pipeline to support bidding strategies and operational planning.

**Internal Collaboration**
- Work closely with Operations and Dispatch to ensure sales commitments align with plant capacity and delivery capabilities.
- Coordinate with Quality to support technical product performance, troubleshooting, and customer education.
- Participate in leadership and operational readiness meetings.
- Represent Butlers as a participant or board member of industry related associations.
- Facilitate quick response and resolution to complaints considering customers’ perspectives while maintaining the company’s terms and conditions.

**Reporting & Administration**
- Maintain CRM accuracy, sales metrics, and account activity records.
- Track performance against targets and report regularly to leadership.
- Ensure compliance with company policies, safety expectations, and commercial requirements.

**Required Experience & Competencies**
- 5+ years’ sales experience in Ready-Mix, construction materials, or related industry.
- Demonstrated success in sales leadership, account management, or business development.
- Strong understanding of Ready-Mix batching, delivery operations, dispatching environment, and general customer expectations.
- Skilled in communication, able to navigate conflict, build relationships, and reinforce commitments.
- Comfortable balancing customer meeting time with administrative and planning responsibilities.
- Proficient with CRM tools, quoting systems, Microsoft Office, and reporting workflows.

**Attributes**
- Professional, calm, and solutions focused.
- Strong follow-through and accountability on commitments.
- Able to balance customer service with operational realities.
- Team-oriented mindset supports “O