Retail Business Administrator

7 days ago

North Vancouver, Canada Coast Appliances Full time

Reporting to the Store Manager, the Retail Business Administrator is responsible for customer relations, retail sales support, accounts receivable, and administrative duties which include, but are not limited to:

- Cheerfully greeting customers as they enter and exit the store, answering the phone and directing callers to the appropriate member of staff, taking messages, and providing customer service
- Tracking walk-in customers and managing traffic counts
- Set up warranty and extended warranty service calls for customers and escalate any heightened cases to the Store Manager or Assistant as needed
- Call all customers on the next day delivery routing to confirm their delivery, both 24 and 48 hours ahead of time
- Retail Sales Support
- On an as needed basis, create invoices & credits
- Submit customer invoices to the warehouse for pickups
- Receive and distribute incoming mail as needed
- Complete supplies order weekly
- Print POP & clearance price tags
- Submit routing to the delivery company for transfers

**REQUIRED KNOWLEDGE, SKILLS & ABILITIES**
- Strong communication skills (oral and written)
- Ability to multitask and manage competing priorities
- Fast and accurate data entry skills with strong attention to detail
- Ability to work and think independently and establish priorities without constant direct supervision
- Expert process facilitation, problem-solving, and conflict resolution skills
- Ability to grasp new concepts quickly and efficiently
- Ability to adhere to company policies and procedures and to take accountability for decisions, actions, and results

**QUALIFICATIONS**
- Minimum of 1-year customer service experience
- Experience using Microsoft Outlook, MS Word, and Excel
- Detail-oriented, organized, skilled at multi-tasking, and able to work independently

Location: 1075 Roosevelt Crescent, North Vancouver, British Columbia V7P 1M3

Days of Work: Monday, Tuesday, Wednesday, Friday, Saturday - 8:30am to 5:00pm
Days off: Thursday and Sunday

Pay: $20.50 per hour

Expected hours: 40 per week

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount

Work Location: In person

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