Assistant Dining Room Manager

**Ste. Anne’s Spa Summary**:
Ste. Anne's Spa believes in the healing power of human touch. Set in the picturesque rolling green hills of Grafton, ON, Ste. Anne's offers all-inclusive day and overnight spa trips to guests from all over the country.

Just as Ste. Anne's prioritizes health and wellness of guests, Ste. Anne's offers lots of great health benefits for staff:

- Free onsite gym membership and free personal training
- Use of the fitness facility, walking trails and gardens
- $150 Education fund towards personal interest classes
- Financial support for job relevant training
- Discounts on products sold in the Boutique or Bakery
- Discounts on day and overnight spa visits
- Staff Draw Days to win free day spa
- Mental health and tele-health programs
- Dental, Drug, Vision, LTD, AD&D, Travel Insurance, Life Insurance
- Extended Health Coverage, applicable to Massage (RMT), Chiropractor, Physio, and more

*Eligibility for benefits varies based on length of employment, and employment status (i.e. full-time, part-time or contract).

**Assistant Dining Room Manager Job Description**:

- Purpose: _

The Assistant Dining Room Manager ensures the comfort of guests in the Dining area and that food service is delivered efficiently, effectively, and with a professional demeanor from the kitchen to the guests. The Assistant Dining Room Manager is heavily involved with Dining Room staff, providing support for supervisors, servers and bussers through the daily operations of the Dining Room, and encouraging, training and coaching staff towards excellence.
- **Job Summary**:_
- Full-time, permanent position.
- Starting Wage: $30 per hour.
- Day and Evening shifts.
- Paid bi-weekly.
- **Responsibilities**:_

1. Support Dining Room Supervisors and Dining staff through their daily operations.
- Check the Pass Off (special requests) each day and update as needed.
- Check the Daily Report for groups and special services.
- Check in with the team member who opened for the morning.
- During services, periodically walk the floor to ensure the progress of the service and guest satisfaction.
- Be aware of any allergies or special dietary restrictions, and ensure that appropriate protocol is being followed.
- Be aware of any anniversaries and/or birthdays, and ensure the server has followed up.
- Ensure that all cleaning and/or sanitizing lists are being followed appropriately.
- Attend and actively participate in team meetings.

2. Manage and train Dining Room personnel, including supervisors, servers, hosts, and bussers.
- Ensure training procedure for new staff members is followed in a timely fashion, with appropriate documentation.
- Make sure expectations are clear, and when they are achieved praise staff publicly if possible.
- Monitor staff for praise-worthy work, and follow Ste. Anne's rewards program if applicable.
- Encourage professional conduct, including pride, initiative and accountability.
- If reprimands are necessary, always do so in private and ensure the staff member understands what steps are required to change or improve.
- Follow the progressive disciplinary process when necessary.
- Develop trust and confidence among staff by resolving problems promptly, or referring them to the appropriate professional.
- Mentor and support staff when they are in need of assistance.

3. Support the Dining Room Manager and Culinary Department team with various tasks.
- Assist with reviews as required.
- Assist with arranging employee schedules to ensure that all services have appropriate coverage.
- Assist with Dining Room inventory, purchase order requests and fulfillment.
- Assist with the Menu development process.
- **Job Requirements**:_
- Days, evenings, holidays or weekends as business needs require.
- Able to stand for long periods of time.
- Able to lift up to 30 lbs.
- Able to squat, kneel, bend, lift, twist at the waist, and reach above the shoulder.
- **Job Qualifications**:_
- Minimum of 1 year's experience as a server.
- Minimum of 1 year's management experience.
- High school diploma or equivalent.
- Experience in a fine dining establishment is an asset.

**Job Types**: Full-time, Permanent

Pay: From $30.00 per hour

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Profit sharing
- Vision care
- Wellness program

Ability to commute/relocate:

- Grafton, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Management: 1 year (required)

Work Location: In person