Cross Border Supervisor

**At Day & Ross, you’ll go far.**
Day & Ross is one of Canada’s largest transportation companies, serving top brands across North America. We got our start hauling potatoes in 1950, and now we have a team of more than 8,000 employees, drivers and owner operators.

We believe our people are our greatest strength - and we treat them like family. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies, and we have been named a Top Company for Women to Work for in Transportation every year since 2018. Our industry recognition is a testament to the family values we share with our parent company, McCain Foods Limited.

**About the Role**

Cross Border Supervisor
Full-time
Brampton, ON

As a Supervisor, Cross Border your responsibility will be to provide direction to the team and guidance to our business through following our established Cross border policies, procedures, programs and best practices. A motivated, Administrative professional with an emphasis on being customer, solution and process improvement focused.

You will work closely with the Cross Border Group to support the leaders through promoting a positive open-culture working environment that promotes positive communication, empowerment, development, and support. As a key member of the Cross Border team, you will support to create the same positive working relationships with our client groups.

This position is all about the efficient and timely PAPS processing of shipments for border crossing to the USA, and prompt and proper handling of northbound trailers and paperwork from the USA, as well as all BOND shipments. The processing will happen within the corporate goals of safety, service and cost control. Developing an engaged and motivated team is critical to the success of this role. This role is accountable for the Transborder/ cross border administration work within the gateway terminal.

**How You’ll Help**
- Follow to business expectations and established KPIs
- Maintain process and quality standards by following prescribed process and demanding same of your team
- Drive out inefficiencies, suggest improvements to reduce rework and defects
- Ensure all shipments are worked daily, with comments and cause codes, as required
- Customer focused and maintain fast turn-around time of exception resolution (open to close) with internal or external customers
- Establish work schedules and procedures and co-ordinate activities with other work units or departments
- Resolve work-related problems and prepare and submit progress and other reports
- Train workers in job duties, safety procedures and company policies
- Requisition supplies and materials
- Performs same work as those supervised
- Other related duties as may be required.

**Your Skills & Experience**:

- Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
- Previous Transportation or operational experience is preferred, various roles within transportation would be beneficial
- Experience and knowledge of transborder/cross border processes and regulatory affairs
- Experience in dealing with Canada and US customs
- Experience in broker industry would be considered an asset
- Demonstrated experience in managing and motivating people
- Communication skills - advanced, both written and spoken
- Computer skills - accuracy, MS products, AS400, web based programs
- Demonstrated customer relationship skills
- Strong conflict resolution skills
- Able to work deadlines in high transactional environment
- Ability to champion business needs in a collaborative manner to colleagues
- Ability to work autonomously and with self-direction
- Strong sense of urgency and ownership of deliverables
- Results focused
- English, other languages an asset
- Able to work with little supervision
- Travel not normally required
- As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply._

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Brampton, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location