Health Service Reception

Work Location: various GCHC locations

Hours/Week: 35 hours per week

Length of Contract: 1. Permanent Full-Time (35 hours/week Month Full-Time (35 hours/week) Contract

Reports to: Clinic Supervisor, Primary Care

What We Live By:

Our Vision: A community without barriers to health and wellbeing.

Our Mission: We work with our community to promote and sustain health and wellbeing for all.

Our Values: Compassion, Social Justice, Courage, Integrity, Adaptability. 

Guelph Community Health Centre prioritizes people who face barriers to health and accessing services, and people who identify as:

• Homeless or at risk of homelessness 
• Living on low income 
• Newcomers to Canada with language barriers 
• Having moderate to severe mental health and/or addiction issues 
• Having moderate to severe disabilities 
• Indigenous First Nations, Inuit and Métis 
• Black, mixed race and racialized populations 
• Experiencing intersectional oppression 
• 2SLGBTQIA+ 
• Vulnerable children and their families experiencing conflict, isolation or attachment struggles

Summary:

Reporting to the Clinic Supervisor, the Health Service Receptionist acts as the primary contact between Guelph Community Health Centre Clients and Health Care Practitioners. They are responsible for the effective and efficent booking and check in of clients and communicating with providers. They are responsible for helping to create an environment that is courteous, professional, and sensitive to the diverse needs of our clients. 

PRINCIPAL JOB DUTIES

• Schedule client appointments, including arranging interpretation services as required
• Receiving and greeting visitors and clients, responding to their needs and supporting them accordingly
• answer incoming calls, direct clients and process messages
• Make outgoing calls to clients for follow up and reminders
• Contact specialists where required
• maintain electronic medical records, scanning documents, documenting appointments and required information
• Manage clinic inbox
• Provide clerical services
• Maintain client confidentiality in accordance with policies and processes

KNOWLEDGE, SKILLS & ABILITIES

• Gr 12 diploma, college diploma or certificate in office, medical, or business administration preferred
• High proficiency with Microsoft Office Suite (Word, Excel, Outlook)
• At least 1 year experience working with customers and handling a fast-paced office environment, preferably in a health care setting
• Experience with Electronic Health Records is an asset
  
• Ability to multitask and work independently
• Effective time management, decision making and organizational skills
• High level of confidentiality
• Flexible towards change

We know that experience comes in many forms. If you have some of these qualities, are excited about this opportunity, and are a current employee of Guelph Community Health Centre then we want to hear from you. Please visit our website and apply using the online application tool. In your application, please include a resume and cover letter outlining how your skills, qualifications, and experience meet the position requirements.

Guelph Community Health Centre is committed to employment equity and encourages applications from all qualified candidates, including individuals from priority populations who may identify as 2SLGBTQIA+, persons with disabilities, Indigenous, First Nations, Inuit and Metis individuals, and members of Black and other racialized communities. 

We thank, in advance, those who apply, but will contact only those who qualify for interviews. 

If at any stage in the selection process you require accommodation, please let us know the nature of the required accommodation.

We require that all finalist applicants undergo a Criminal Record Check and Vulnerable Sector Screen through their local Police Services Branch prior to start date.